Emir Uwj

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Verified Reviewer
| map-marker Knoxville, Tennessee

Can’t get in touch with anyone and I never signed up for this account. They are charging me twice each month ($13.17 and $16.45) through Peypal but I only receive one pkg. Why the two charges?

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I never signed up for IPSY account. Id never even heard of it. I am trying to cancel the account and recoup some of my money.
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User's recommendation: Never

Michele R Ken

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Verified Buyer
|

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Verified Reviewer

I was upgraded to something I did not do and was charged money. I want a refund

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IPSY - I was upgraded to something I did not do and was charged money. I want a refund
I was charged for an upgrade I did not consent to and I demand a refund. I have a subscription for the 13.99 glam bag. I was just charged 64 dollars for a upgrade that I did do.I now would like to cancel my glam bag subscription.
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Loss:
$65
Pros:
  • I was very happy till i was upgraded and charged
Cons:
  • Charge my account with no consent

Preferred solution: Full refund

Ruth M Xuq

Poor communication try to cancel order, ordered 1 then was charged 8orders that I never ordered

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Poor communication try to cancel order, ordered 1 then was charged 8orders that I never ordered always having problems never can get a human to talk to and always charged to cancel but orders never wet cancelled
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Pros:
  • Good variety
Cons:
  • Charged to cancel

Preferred solution: A human when I have an issue ok use why do we have to get charged to cancel

Melody S Esq

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Verified Reviewer

Never received my August or September bag

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Never received September's order and I paid r it! Do I get a refund? This HAS HAPPENED BEFORE.Im NOT A HAPPY CUSTOMER
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Loss:
$30

Preferred solution: Full refund

Carrie H Klf

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Verified Reviewer

I love ipsy but I can’t afford it anymore

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I am on a fixed income and cant afford anymore I am a diabetic and in more meds. Please quit charging my account.
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Pros:
  • Great products

Preferred solution: Take me off of auto delivery

User's recommendation: Love this

Pamela P Qpx

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Verified Reviewer

I have canceled my subscription and they continue to charge me.

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I have canceled my subscription to FC and they continue to charge me every month. I have tried repeatedly to get this resolved via email telephone, etc. but to no avail. I am really disappointed in how they are treating me. I enjoyed getting my Epsie every month however, I was not liking getting charged 30 something dollars per month so I decided to cancel my subscription. However, Im still getting charged every month and they will not help me all over the phone or through email, I just keep getting thrown around back to back and forth from this person to that person
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Loss:
$186
Pros:
  • Getting do make up every month in the mail
Cons:
  • Getting charged repeatedly month after month after canceling your subscription

Preferred solution: Full refund

User's recommendation: Don’t get Ipsy!! be

Anonymous
map-marker Bellevue, Washington

Change of address

I had a very hard time reaching your company I did not receive my Nov 23 products. Can you Please send my Dec 2023 at my new address
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User's recommendation: Make sure if you move they send your products to the New address

Lynette W Ojx

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Verified Reviewer
| map-marker Pittsburgh, Pennsylvania

I have canceled ipsy 5 months or more ago and I still get charged every month

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If you dont cancel and reimburse my money Im turning you into better business bureau. My last warning.
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Maria A Wcm

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Verified Reviewer

Canceled

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I have canceled my account and it keeps changing me monthly , not a happy customer specially when I cant speak with a live person
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Loss:
$16
Cons:
  • Customer service cannot be reached

Preferred solution: Full refund

Melanie C Sjs

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Verified Reviewer

Damaged products

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IPSY - Damaged products
Opened box and spilled all over my carpet!!! Horrible customer support . The BOT they use is completely messed up. Would love to talk with a real person
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Preferred solution: Full refund

User's recommendation: Do not join this company The photo below is how your makeup comes

Mitzy G

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Verified Reviewer

Why are you charging me 2 times on a bill ?

IPSY - Why are you charging me 2 times on a bill ?
On 5/17/2023 i ordered the glam bag I paid 15.79 including taxes so I got my bad on June but now on the next order july 3rd 2023 I got charged 15.79 which was okay with me because I wanted to get an other bag but I also see an additional change of 12.74 and I never authorize that. And I never got asked either so I would like to get my money back and cancel my account because I have no time to deal with this kind of things. Thank you
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Preferred solution: Full refund

Chasity C Clp

I took my card out a few months ago and now y’all are still taking my money

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IPSY - I took my card out a few months ago and now y’all are still taking my money
IPSY - I took my card out a few months ago and now y’all are still taking my money - Image 2
Take me out yalls system yall have stolen 200 from me and Im ready to lawyer up give me back my money and stop stealing from people
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Loss:
$200
Pros:
  • You never get your bag and they take money out
Cons:
  • You never get your bag and they always take your money

Preferred solution: Full refund

User's recommendation: Don’t do it they take your money

Vickie P Njn

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Verified Reviewer

Got a wrong shade of foundation and want to exchange it for the right shade

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Updated by user Oct 23, 2023

They are impossible to reach. No action has been taken.

Original review Sep 23, 2023
Got nowhere. Poor quality of customer service. At your own risk don't bother trying to get a response from them.
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Pros:
  • Great products and prices
Cons:
  • Customer service is nonexistent

Preferred solution: A product exchange

Erica M Euz

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Verified Reviewer

Item was missing out my bag

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Didnt receive my Tarte Amazonian clay16 hour foundation in 32N! Just wanted whatever I pay for. My number is 252327**** or email me @ justmsmckie2u@***l
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Loss:
$25
Pros:
  • Great products and bags
  • No customer service

Preferred solution: The missing product

User's recommendation: Check your bag!

Katlyn C Dne

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

I payed for the 28$ one and payment went through but it shows i didnt subscribe

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IPSY - I payed for the 28$ one and payment went through but it shows i didnt subscribe
I want my money back.. I'll keep doing thr glam bag but the boxiecharm I'd like to candle bur it won't let me.
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Loss:
$32
Pros:
  • I havent seen any pros
Cons:
  • Gonna make me pay for next month even this month ends soon
  • Took my money for this month

Preferred solution: Full refund

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