New Reviewer

Lost in the mail or what????

Did not receive my glam bag for october and absolutely no way to contact a customer service rep. By phone, text or email!! So how do problems get solved??? Not their problem is what they are silently saying!!
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1 comment
#1763323

I can’t either! Horrible service!

ID
#1682063 Review #1682063 is a subjective opinion of poster.
Pros
  • Love all the bags - affordable products
  • Great products so far
Cons
  • Cannot talk to anyone
Reason of review
Problem with delivery
Loss
$12
Preferred solution
Deliver product or service ordered
New Reviewer

Please cancel my account

I need to cancel my account
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ID
#1681937 Review #1681937 is a subjective opinion of poster.
Cons
  • Do not care
Reason of review
Do not like the products
Preferred solution
Cancel my subscription
New Reviewer

I want my money back!

I paused my Ipsy Glam bag subscription due to losing my job. I have added money to my card and it has never taken the money out. In the middle of the month. I added money to my card and I was gonna use it to pay my phone bill and they took almost $13.00 out of my account. I cancelled my subscription and I want my money back. There is no customer service number that works and I need my money ASAP. I was told that they won’t respond to emails either.
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ID
#1681788 Review #1681788 is a subjective opinion of poster.
Product
Ipsy Subscription
Pros
  • Arrives regularly
Cons
  • Website to cancel membership and instructions
Reason of review
Poor customer service
Loss
$13
Preferred solution
Full refund
New Reviewer

Makeup kit

Anything more stopped sending ipsy. Makeup September only it's that orders for . Y'all sent October one . If Rebirsum money November
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ID
#1681428 Review #1681428 is a subjective opinion of poster.
Location
Atlanta, Georgia
Product
Ipsy Subscription
Reason of review
Sending October
Loss
$13
Preferred solution
Full refund

What's The Problem With IPSY?

I contacted IPSY in May when my wife discharged from hospital after her third and fourth brain operation and a 66-straight day, four hospital stay and requested her subscription be cancelled. You said she would be taken off the rolls, but never did it. She told me a month ago that she contacted you again and was (again) cancelled. Once again, it wasn't. She is back in the hospital and just added her 22 nd. dat for a total of 88 days since March 20th., 2019, with 13 more days expected. I'm tired of trying to do this in a civilized manner and am giving IPSY until 22 Oct., 2019 to respond. At that time I will file a complaint with Discover, the State of Texas, and the state of California. I expect a five-month refund
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ID
#1681064 Review #1681064 is a subjective opinion of poster.
Location
Georgetown, Texas

Great

I need to cancel an ipsy account.
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ID
#1680871 Review #1680871 is a subjective opinion of poster.
Location
Tulsa, Oklahoma
New Reviewer

Glad bag

I did not receive my bread bag But on the app it shows that I received my bag and it was not in my mailbox
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ID
#1680834 Review #1680834 is a subjective opinion of poster.
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered

Wrong products

Ipsy - Wrong products
Ipsy - Wrong products
Ipsy - Wrong products
Ipsy - Wrong products
Hello my name is karina lazzo and I want to claim because the products that you told me that had to arrive arrived, I don't know what happened. if you can give me an answer
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ID
#1680717 Review #1680717 is a subjective opinion of poster.
Location
Boca Raton, Florida
Service
Ipsy Shipping Service
New Reviewer

Canceled my subscription and they still took money from my account!!

I canceled my subscription the end of September due to not being able to afford it. In October they withdrew money from my account for this subscription which was already cancelled. There is no customer service number, and when you email them they don't respond. I had to get a new bank card just so they couldn't access my account anymore. This company is horrible!!!!!!!
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ID
#1680651 Review #1680651 is a subjective opinion of poster.
Cons
  • Cannot talk to anyone
  • Do not care
Reason of review
Poor customer service
Loss
$27
Preferred solution
Full refund
New Reviewer

Never received

Never received my October glam bag but my next door neighbor did. And I have the app but it no longer has the track my bag option on it. Probably because you're gonna try and say u delivered it even though I still don't have it
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ID
#1680488 Review #1680488 is a subjective opinion of poster.
Service
Ipsy Shipping Service
Pros
  • Product and variety ok
Cons
  • Product never arrived
Reason of review
Problem with delivery
Loss
$15
Preferred solution
Deliver product or service ordered
New Reviewer

Want to cancel

cannot get ahold of your company i want to cancel. mia morello at michellebennett93291@***.com
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ID
#1680263 Review #1680263 is a subjective opinion of poster.
Pros
  • Good product but hard to reach
Cons
  • You dont care
Reason of review
did not want to resubscibe trying to cancel
Preferred solution
cancel!!!!!
New Reviewer

Didn't want to upgrade

I need to talk to you about my package I wanted my regular $10 package I did not want another package on top of that and I have not received this month's yet but I did get last month and I am NOT happy I do not want that please take me off of that list and keep me on my end dollar order think you bye oh yeah I am Wendy Baker my email is Sienna 34 at gmail.com and my phone number is 320-423-**** please get a hold of me and let me know what's going on because I did not want to pay $30 for 5 item thank you
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1 comment
#1762812

I would say contact the federal trade commission and email the FBI by googleing Ic3.gov that’s how you can file a complaint with the FBI about scams also I would suggest that you contact fraud.org and the United States secret service and your local attorney general’s office

ID
#1679946 Review #1679946 is a subjective opinion of poster.
Pros
  • Good product but hard to reach
Cons
  • Products missing
  • Product never arrived
Reason of review
Return, Exchange or Cancellation Policy
Loss
$29
Preferred solution
Full refund
New Reviewer

Billing problems. Hgfhg

Ipsy - Billing problems. Hgfhg
This is brucetiemann46@***.com u guys toke 2 payments from my card i only have 1 account can send you pic of my statement thank you
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ID
#1679695 Review #1679695 is a subjective opinion of poster.
Pros
  • Like
  • Great products so far
Cons
  • Cannot talk to anyone
  • Products missing
Reason of review
Problems with payment
Preferred solution
Full refund
New Reviewer

Missing Brush

I got my October glam bag and was supposed to have a brush included but my brush was missing.
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ID
#1679581 Review #1679581 is a subjective opinion of poster.
Product
Ipsy Subscription
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Missing product

My last order was short a product Aphrodite skin care olive oil deep cleaning face mask
View full review
ID
#1679506 Review #1679506 is a subjective opinion of poster.
Pros
  • Arrives regularly
  • Great products so far
Cons
  • Cannot talk to anyone
  • Products missing
Reason of review
Poor customer service
Loss
$3
Preferred solution
Deliver product or service ordered
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