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Cancellation of membership

1.6
Details
Cancelled membership several months ago online and just got another order and bill!! I do not want to keep paying and receiving orders

User's recommendation: Cannot get in touch with anyone , no customer service info.

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ID
#2289128 Review #2289128 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cannot cancel

1.0
Details
I signed up with two credit cards. It only shows one card. So when I canceled, it only canceled one card. I try and try to contact by e mail and social media but get no where.

User's recommendation: Do not do it. No customer service.

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ID
#2288835 Review #2288835 is a subjective opinion of poster.
Product
Ipsy Account
Cons
  • No customer service
  • You cannot speak to anyone
Preferred solution
Cancel

Scammers

2.0
Details
I was very happy with paying my $12 a month for my glam bag. But then they started sending and charging me for the glam bag plus! I never ordered a subscription, they insisted that I did! I did NOT! I have canceled both subscriptions! I think they are trying to scam people. If you dont have a customer service phone number and the only way to cancel is by email on the last day of the month before 12 pm ???? Who does that?

User's recommendation: Don’t sign up , and don’t use their app.

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ID
#2288772 Review #2288772 is a subjective opinion of poster.
Location
Fredericksburg, Virginia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No glam bag

I ordered the sample bag be awareband the glam bag and haven't received the glam bag. I paid good money to be riped off..I'd like to receive my bag please
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ID
#2288134 Review #2288134 is a subjective opinion of poster.
Location
Buffalo Gap, South Dakota

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Verified Reviewer

Damaged makeup

I received my new ipsy bag for November with a damaged eye liner in it.

User's recommendation: Just ask for replacement.

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ID
#2285150 Review #2285150 is a subjective opinion of poster.
Pros
  • Love the product
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Did not receive my package

I Subscribed took the quiz and paid for my first Ipsy package I also paid for two day shipping and its been almost 3 weeks and I still havent received my package like I would like to know where my package is or I would like my money back if Im not going to get my package. So please let me know whats going on.
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1 comment
Stacey D
#1950087

I want my package

ID
#2284930 Review #2284930 is a subjective opinion of poster.
Product
Ipsy Subscription
Pros
  • Love the products
  • Good stuff but no customer service
Cons
  • Never got my package i ordered
  • Never got march bag
Loss
$26
Preferred solution
Deliver product or service ordered

Have not got my bag and it was sent nov 3rd

1.8
Details
My bag was sent november 3rd and shipping has never updated besides the shipped message I contacted the shipping company and they told me no info to contact ipsy.. there is no way to contact ipsy
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ID
#2284103 Review #2284103 is a subjective opinion of poster.
Location
Manistee, Michigan

Missing items

I didn't get my mascara or eye shadow so I want my mascara and in place of the eye shadow I want the farah brushes plz contact me I've never this many problems trying to contact a company this is crazy you need a phone no

User's recommendation: Make sure check your bags real good.

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ID
#2283644 Review #2283644 is a subjective opinion of poster.
Location
Rising Sun, Maryland

Things were left out of my nov package

Ok I didn't get the mascara I was suppose to get and brushes I want to take the place of the other item I didn't get
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ID
#2283560 Review #2283560 is a subjective opinion of poster.
Location
Rising Sun, Maryland

I have not received anything so cancel my account

I haven't receive anything so cancel what ever it is
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ID
#2281920 Review #2281920 is a subjective opinion of poster.
Cons
  • Not honest ipsy cant be reached online or by phone what phone
  • Charging when the subscription is cancled
Preferred solution
Cancel

Didn’t receive my October bag ?? It’s making me think you guys aren’t what you say you are ???

1.5
Details
Carrieneff1960@***.com jane at Tennessee in Mtjuliet
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ID
#2281660 Review #2281660 is a subjective opinion of poster.
Location
Mount Juliet, Tennessee
Pros
  • Never received

I want my account canceled

I no longer wish to get the product. This is not a complaint, I just want to close my account
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ID
#2281211 Review #2281211 is a subjective opinion of poster.
Location
Sugar Land, Texas
Preferred solution
Close my account

Money

I want to know why Do you guys still charge me for two months and I dont receive anything I want to cancel my account since you guys keep getting money from my bank and not sending me nothing
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ID
#2280206 Review #2280206 is a subjective opinion of poster.

Difficulty canceling membership

1.0
Details
I signed up about 4/5 months ago. I decided I wanted to cancel, so around Sept 10th went online and canceled my membership, received a confirmation, also rcvd e-mail, I noticed later that e- mail said I also needed to wait till last day of month to cancel again just to confirm. I forgot to do that. When I noticed I had not received anymore pkgs & didnt see any charges on my account I thought my membership had been canceled. Then last week I noticed their was charge of $12.99 on my account from Ipsy. Why am I being charged if I havent received pkg? Ipsy should not make it hard to cancel membership, this just leads to a frustrated, angry customer.

User's recommendation: Don’t recommend this company.

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ID
#2279931 Review #2279931 is a subjective opinion of poster.
Product
Ipsy Account
Cons
  • Difficult to cancel membership
  • Difficultly contacting customer service
Loss
$13
Preferred solution
Refund of last charge on Nov 1.

I want to Continue to receive my plus bag

5.0
Details
When the 1/4ly new box starts coming in Feb 2021 I would like to still receive both my Ipsy bag and my plus bag in that month as well as my X bag. Can you note my account so this can happen with out any issues and confirm for me Ronda Stothers
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ID
#2279918 Review #2279918 is a subjective opinion of poster.
Preferred solution
My wants with adding X bag