Communication

You guys are very difficult to find how to communicate with you. I was missing an item and there is no one to call to reach out to.

User's recommendation: Very difficult to get in touch with them. Don’t recommend.

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ID
#4037104 Review #4037104 is a subjective opinion of poster.
Location
Columbus, Ohio

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Verified Reviewer
New Reviewer

Cancel

How can I call and cancel my subscription and the phone number don't even work please just remove my subscription I do not need it my granddaughter ordered it not approved
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ID
#4036985 Review #4036985 is a subjective opinion of poster.
Preferred solution
Cancel subscription

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Cancel subscription

My granddaughter did this and I knew nothing about it I did not approve it please remove this from my account as I'm on disability and I cannot afford for this money to come out of my check thank you very much
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ID
#4036978 Review #4036978 is a subjective opinion of poster.
Preferred solution
Cancel subscription

Can't receive bag

I left an email stating that I was affected by the hurricane and is not able to get the glam bag and wanted to get a refund instead you guys automatically kick me out of the account without a refund. I find that very unprofessional and unsympathetic. I paid for something that I'm not even going to receive due to a natural disaster.
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ID
#4035115 Review #4035115 is a subjective opinion of poster.
Location
Orlando, Florida
New Reviewer

Number provided did not work

The number provided did not work. This is a scam and I do not recommend using this service at all. Waste of time.

User's recommendation: Do not use.

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ID
#4031806 Review #4031806 is a subjective opinion of poster.
Location
Algonac, Michigan

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Verified Reviewer
New Reviewer

Missing items

I still haven't gotten my delivery as of 9/27. You said it was delivered Monday at 7:45 p.m. I believe and it never was so I really need to get this figured out I don't really want my money back I want the rug that I ordered

User's recommendation: Make sure you get your orders.

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ID
#4022416 Review #4022416 is a subjective opinion of poster.
Loss
$44
Preferred solution
Deliver product or service ordered
New Reviewer

Missing packages

My package went missing in Ohio on the 18th I have not received it and there has been no updated shipping information
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ID
#4021604 Review #4021604 is a subjective opinion of poster.
Location
Redmond, Washington

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Have not received my package

My profile showed the wrong address .that was not what i put in and i changed it a while back and i still have not received it.
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ID
#4019666 Review #4019666 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

CANCEL MEMBERSHIP- AGAIN DONE on line for over 2 hours

It's a same that post a number that is not in service. It will be put on social media of how you treat your customers if I don't get s notice of my cancellation today, then I will do what I have to.

User's recommendation: Don't use your service because everything you post is a lie.

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ID
#4019182 Review #4019182 is a subjective opinion of poster.
Location
Columbia, South Carolina
New Reviewer

Cancel immediately and refund my account.Ive never receive the order

Ive never receive the order and youre charging me since june.I want full refund for the 3 months you charge
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ID
#4016628 Review #4016628 is a subjective opinion of poster.
Loss
$134
Preferred solution
Full refund
New Reviewer

Never received my order

Horrible communication with online no customer service number to call . Difficult to cancel on the website and remove all information

User's recommendation: Beware.

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ID
#4014301 Review #4014301 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
New Reviewer

They are terrible

I never receive my package I never can get through to them they never respond theyre just terrible do not waste your money on them you will not get your product or a refund
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ID
#4014128 Review #4014128 is a subjective opinion of poster.
Loss
$35
Preferred solution
Full refund
New Reviewer

Your taking money out of my acc

Your taking money out if my acc with a email I dint use anymore cuz I forgot password and I haven't received any ipsy products I have a new email it's Ibeckwith @***.com srop taking money for ny old email your charging me twice and no products
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ID
#4009389 Review #4009389 is a subjective opinion of poster.
Cons
  • You need better communication not just text
Preferred solution
Price reduction

Refund

I never received my refund..I asked for refund because I didnt order the extra Ipsy bag. They said I would receive refund.

User's recommendation: 5.

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ID
#4006013 Review #4006013 is a subjective opinion of poster.
Location
Morristown, Tennessee
New Reviewer

Call about my bill charge me twice

I started this month and Ive been charge one time 63.59$ and another one 31.79$ Same day 08.21.2022 I just want to know the reason why
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ID
#4005317 Review #4005317 is a subjective opinion of poster.
Preferred solution
Full refund