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1.0
Details
I signed up for Ipsy Glam Bag, my daughter receives their products. I thought it was good idea. After about 4/5 months. I found that I was only using about 2/3 of the products, ~Sept 10th I canceled membership. I did not want to pause my membership. I went through the...
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ID
#2279901 Review #2279901 is a subjective opinion of poster.
Location
San Antonio, Texas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Missing october bag

I havent received my bag of October can i just get my money back please
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ID
#2279529 Review #2279529 is a subjective opinion of poster.
Cons
  • I never got anything i order
Loss
$15
Preferred solution
Full refund

Horrible

2.5
Details
You can not contact this company! They shipped to my old address and I was charged even though I updated account cant call to talk to customer service! Im done
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ID
#2278123 Review #2278123 is a subjective opinion of poster.
Loss
$40
Preferred solution
Full refund

Someone else used my account info to order from ipsy

1.0
Details
I've never ordered anything from ipsy I've been charged for ipsy since May 2020
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ID
#2278115 Review #2278115 is a subjective opinion of poster.
Pros
  • Faud
Cons
  • We dont know
Loss
$200
Preferred solution
Find out who done this to me

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Verified Reviewer

I want my money back and cancel my order

I need my money back on my card
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ID
#2277989 Review #2277989 is a subjective opinion of poster.
Cons
  • Difficultly contacting customer service
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cannot log in

3.5
Details
I have been a customer for over a year. I have moved and need to change my address! I cannot log in. There isn't even a way that I can change my username. I tried my email and I am guessing that isn't my username. And it says my password isn't correct, which I am guessing it says this because my username is wrong. I can only change my password, which I got a email w a temparory one. Still didn't work. To have a way to email or call the company would be wonderful!!!!
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ID
#2277572 Review #2277572 is a subjective opinion of poster.
Product
Ipsy Account
Pros
  • Good product but hard to reach
Cons
  • Cannot reach company
Preferred solution
Deliver product or service ordered

Never received pkg. Almost a month late.

4.8
Details
Tracking tracked it till the 17th to Elkridge Maryland. Now when I try to track it it says ups number not found.Emails everyday about my next bag, but not sending any more money till I recoeve first one.

User's recommendation: Still a good company. Wish they had better customer support. Much easier to explain to someone your issue.

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ID
#2277256 Review #2277256 is a subjective opinion of poster.
Service
Ipsy Shipping Service

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Verified Reviewer

Billing

1.8
Details
My account was supposed to be canceled. When I go to my account online it even says inactive but you guys just charged me $25 for if she Glam Bag plus. I don't want the bag I want my money back and I do not want an Ipsy subscription anymore please cancel it. I'm extremely frustrated and I'm unhappy

User's recommendation: Don't even give it a chance.

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ID
#2277024 Review #2277024 is a subjective opinion of poster.
Product
Ipsy Account
Cons
  • No customer service number
  • I want my money back
  • Cannot talk to anyone
Loss
$27
Preferred solution
Full refund

Wrong address!!

I forgot to put apt # 1 on my address, I need help!! I cant get a hold of anyone, and they already sent my package
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ID
#2275868 Review #2275868 is a subjective opinion of poster.
Location
Anaheim, California

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Verified Reviewer

Cancel

1.0
Details
I've been trying to cancel since August 2020. You sent an email that my membership would cancel in September 2020 but I'm still receiving unwanted products getoney1@***.com what else can I do I can't call. I no longer want products. I have 3 unopened packages help
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ID
#2275494 Review #2275494 is a subjective opinion of poster.
Loss
$139
Preferred solution
Full refund

No monthly bag

I just signed up this month for Nov bag the money came out of bank already but no makeup please call me at 619 471 **** my name is Tammie lee thank you e-mail is tammielee92110@***.com

User's recommendation: dont know yet.

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ID
#2274369 Review #2274369 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

I didn’t receive all my products love all of your pro.

4.3
Details
I didnt receive all the product that says on the paper card
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ID
#2274137 Review #2274137 is a subjective opinion of poster.
Location
Melvindale, Michigan

Never recived

1.0
Details
My name is Ashley Martinez I never received my September or October bag and was charged I would like that refund into my account please cuz I never received it and it can show you guys that it got returned to Sender on the mail so please contact me back at Macie.martinez30@***.com
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ID
#2273660 Review #2273660 is a subjective opinion of poster.
Loss
$24
Preferred solution
Full refund

Glam bag

3.7
Details
I have not received my October glam bag. The money was taken out of my bank account. I would rather have the glam bag sent to me, if not you can put my money back in my bank account.
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ID
#2273522 Review #2273522 is a subjective opinion of poster.
Loss
$13
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No bag no makeup

I order a October bag and makeup to go with it.i never received it.been over a month.its not right to take my money and not ship me my stuff.my email is gracevsexton@***.com my name is grace Stanley my face book is grace sexton.
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ID
#2269522 Review #2269522 is a subjective opinion of poster.
Service
Ipsy Customer Care
Pros
  • Never send my boxes
Cons
  • I think i got scammed
Loss
$12
Preferred solution
Deliver product or service ordered