Cheryl C Acf

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Verified Reviewer
| map-marker Oshkosh, Wisconsin

Address issue

I still haven't received my August order. And the tracking info still says it's going to my old address in Appleton when it needs to go to the new address in Oshkosh. I've updated my billing address on the site, but it doesn't have an option to change the shipping address. AND WHY THE *** CAN'T I "TALK" TO A REPRESENTATIVE ON THE PHONE? The only option for communication, you have to pay to use chat box.
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Shianna Hwg
map-marker Gilbert, Arizona

My account information, do I still have an account and what type

I need to talk to someone regarding my account. Not sure if I still have an account! A few months a go I mistakenly signed up for something I didnt want and I canceled it, it said they canceled my account. I had paid for an annual subscription which I think will be due soon. I need clarification PLEASE
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Angela W Aph

Cancelation

I CAN'T SPEAK WITH ANYONE ON YOUR CUSTOMER SERVICE LINE. BEEN WITH IPSY FOR 4 YEARS NOW AND WAS NEVER NOTIFIED OF THE PRICE CHANGE ECT! WHEN I SIGNED UP WITH YOU I WAS TOLD I COULD CANCEL AT ANYTIME NO CONTRACT. COME TO FIND OUT THAT'S A BOLD FACE LIE! I HAVE TO PAY $14.95 TO CANCEL MY SUBSCRIPTION.
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Loss:
$17

Preferred solution: Cancel my subscription.

User's recommendation: DON'T SIGN UP WITH IPSY UNLESS YOU NEVER WANT TO CANCEL YOUR SUBSCRIPTION. YOU'LL BE CHARGED A FINE.

Anonymous
map-marker Ruston, Louisiana

My August glam bag never arrived

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My August bag never arrived... but mostly because I can't afford to order extras right now because I have a pet with cancer... I did enjoy shopping with you all
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User's recommendation: Absolutely buy the conditioner!! I love it

Isabel S Scx

To cancel account

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Ipsy is being charging me twice in every month, I would like to know why, this is why I being tried to cancel my account, but no one has ever answered my question or phone call, thanks for noting.
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Preferred solution: Cancel my account

Cynthia T Sui

I have been trying to cancel for months

I want to cancel my account!!! I am furious I keep getting charged for something I have been trying to cancel for 6 months.
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Loss:
$112
Cons:
  • No customer support

Preferred solution: Full refund

User's recommendation: Don’t do it

LouAnn W Beq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

3 It is near impossible to cancel a membership. Still not sure that mine is cancelled. I hope that my membership is cancelled The chat was no help.

Too many lotions and facial wipes. . Every order?? I wasnt aware that my membership would roll over from year to year.
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Preferred solution: Membership cancellation

User's recommendation: Know that once you sign up, you will be charged every year for product you receive. Near impossible to cancel membership

Mindy P Leu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Plymouth, Massachusetts

Not able to reach anyone

I placed an order and never got any update. I called Ipsy to find out if the order would deliver in my subscription beauty box but was never able to res h anyone. Im should receive my Ipsy beauty box today and hope that my additional items will be included as they did charge me back on 8/3 when I placed the order.
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Anonymous
map-marker Halethorpe, Maryland

Terrible

You have been taking money out of my account for a refreshments that I never subscribed to! I will be contacting an attorney and also letting the bank know they are fraud I never ok them charges!!!
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User's recommendation: Don’t use them!!!

Aubra Neh

Missing package

Updated by user Oct 08, 2023

I still have not received my oackage

Original review Sep 08, 2023
I ordered a glam bag and it never arrived. I got an email saying that my address was unfinished and they asked me to write it again. I did just that and pressed continue. When I did it asked me for my card number even though I had already payed. I did not give them my card information since I had already payed and there was no reason for me to give them my card information. I still dont have my package.
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Loss:
$16

Preferred solution: Full refund

User's recommendation: Make sure it’s not a scam and don’t give your card I formation withought knowing if it’s true or false

Kimberly S Gls

I never ordered and would like you to STOP taking money out of my checking, I can’t wear that stuff, I have told my bank and they may be calling for my money back. I NEVER ORDERED OR RECEIVED ANYTHING

I never ordered from y'all and you keep taking money out of my Checking account. I'm61 years and can't wear anything on my face. I've asked my mailman and she said she NEVER DELIVERED IPSY TO MY MAILBOX.
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Loss:
$44

Preferred solution: Full refund

User's recommendation: Thayer take money out of your checking account without you knowing and never receive merchandise…

Brandy J Vht

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Verified Reviewer

Theif

They have never sent me a single package and they have been charging me for so long and stealing my money
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Preferred solution: Full refund

User's recommendation: You can’t get ahold there customer service department, they don’t answe

Jayjay G

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Verified Reviewer

Product

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They took money from my account that is closed, and they Are sending me the product, the amounts is $165. I need to talk to somebody
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Loss:
$165

Preferred solution: Full refund

Consuelo B Gpc

To cancel account

I cancel my account like 2 months ago but I still received product and transaction on my card please I don't need more transaction and products cancel my future order and transaction
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Preferred solution: Nothing I don't need more transaction on my card

Andtea R

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rochester, New York

My account being charged twice a month since March

IPSY - My account being charged twice a month since March
IPSY - My account being charged twice a month since March - Image 2
Im not sure why being charged on first 2 charges 16 and 14 dollars on my pay pal acct . Its once a month .
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User's recommendation: Not likely

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