Dsean Gzm
map-marker Chicago, Illinois

Want to cancel and return gift box

My wife patsy hopkins advised she had stopped any more shipments and I see I have another one on the way. I would like to return the box unopened and please do not send anymore.

The info is Patsy Hopkins 10819 Jericho Rd Bridgman, Mi 49106. Her number is 269208****

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Jenna D Qvb

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Verified Reviewer

Order ruined

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The candle was broken, and liquids leaked all over the entire order (large). I was not satisfied with the order and will be canceling the subscription.

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Loss:
$200

Preferred solution: Full refund

Anonymous
map-marker Douglasville, Georgia

Problem was resolved

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A customer service number would help so talking to a real person was an option

There are those of us that arent totally comfortable with technology

I just needed someone to tell me that each membership needs a different email

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Shanda C Hsz

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Verified Reviewer

Cancel my membership now

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My checking account was billed twice last month, and I don't like any of the products you have sent me. They are definitely way overpriced if you bill twice. I've been trying to cancel this for 2 months!

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Cons:
  • Hate the products
  • Double billed

Preferred solution: Cancel my account and DO NOT charge my account again

Jolane Izi

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Verified Reviewer
| map-marker Florissant, Missouri

Cancel membership

i have the glam order which i no longer want from the company but however i can not reset my password due me not remembering my password , i think it should be other options such as a phone number for contact except complaints third party another reason i don't care for company or products Also they overcharged me twice and with no one to chat with is dumb...

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User's recommendation: don't sign up to many hoops to cancel no phone number first sign

jasmine c Xvz

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Verified Reviewer

Missing orders

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Didn't receive October-December moved and didn't get any of these. And there is no phone number to call

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Loss:
$195
Pros:
  • Are normally on point
Cons:
  • Did not follow the change address

Preferred solution: My packages

User's recommendation: Make sure you check

Richie Wpc
map-marker Saint Louis, Missouri

I need a refund of 71’.52 I didn’t ordered this

Because on my bank statement it said I ordered a Ipsy box on February 1 and I didnt I need a refund of &72.51. I didnt order this I

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Tara S Bei

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Verified Reviewer

Wrongful charges

I do not want to continue my membership for 2025. I cancelled both Icon and Glam Box.

However, I have been charged $177.00 for the coming year.

I want a refund.

Best,

Tara Sousa

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Loss:
$177

Preferred solution: Full refund

Christyn Tyb
map-marker Phoenix, Arizona

No puedo Cancelar suscripción

Quiero Cancelar mi suscripción ya no estoy interesada en los productos y cada vez me cobran más de mi tarjeta de crédito no lo quiero más ya tengo más de una año q quiero cancelarlo y no puedo

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Joshlynn Iuq

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Verified Reviewer
| map-marker Edmond, Oklahoma

Have not received my package

I have not received what I ordered and paid for. There is no way to contact ipsy.

Email address was not right.

I never had this problem years ago when I ordered from them. I want a number and communication from these people.

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Emilie Gif
map-marker Charlotte, North Carolina

Unable to get a person on the phone to fix pronlem

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I am unable to get someone o the phone to fix my problem. My membership was sent as a gift but wont start up

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Isel Ekn

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Verified Reviewer
| map-marker Miami, Florida

Haven’t received my purchase

I ordered a subscription as a gift for my granddaughter for Christmas. I received a confirmation email and my bank account has been charged.

I have not received the package. I have reached out to them via their website trying to confirm I was unable to do so using their AI chatbot. I then reached out through social media and did receive an email. I responded to the email with all the specific information trying to track the package, received nothing back.

I have emailed numerous time and I have tried their website numerous times only to get nowhere. There is no phone number to reach out for customer service, so basically customer service is nonexistent!

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User's recommendation: Don’t do it, look for a company with customer service

Jenine M Fwt

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Verified Reviewer

Refund

For three days now, I've been trying to get a response from someone at Ipsy. I can't get a response.

You guys took $17.27 out of my account.

I didn't want that. I would greatly appreciate it if I could get my money back.

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Loss:
$17

Preferred solution: Full refund

Jenine M Fwt

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Columbus, Ohio

Refund

Contains 1 confidential file for company representatives

You guys took $17.27 out of my account and I didn't want that. I would like to have my money back.

I've been messaging you guys for 3 days now. I can't even get a response from yall

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Shanaisha A

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Verified Reviewer

Billing Error Frequency

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No customer support, no customer service number. This lack of communication can lead to frustration and confusion among users.

Many customers feel abandoned when they encounter issues without a clear way to seek help.

As a result, they may turn to social media or online forums to voice their concerns, hoping for a resolution. Ultimately, this can damage a company's reputation and drive potential customers away.

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Loss:
$120
Pros:
  • Hit
Cons:
  • Miss miss mids

Preferred solution: Apology

User's recommendation: Customer Support