IPSY
Reviews and Complaints
Philadelphia, Pennsylvania
Return issue
I canceled my subscription 2 months ago and am still being charged with no product being delivered. I would like a refund as soon as possible.
Preferred solution: Full refund
Miami, Florida
STOLE MONEY HORRIBLE COMPANY
HORRIBLY COMPANY DO NOT EVER BUY FROM THEM!!! YOU CANNOT reach a real person, they only let you talk with a chat bot on their app and the have you send them an email about your issue and someone emails you back.
I logged into the app to shop on 11/18/25 and somehow it charged my card for a $40 membership box charm membership. I did not make the charge!!! I am familiar with the app I know wth I am doing! And in this case ( metaphorically, if I did accidentally do it they are still SO WRONG!!) I immediately cancelled it and reached out for a refund telling them I did not want a subscription I did not go and sign up for one I just went on the app to shop like I have done for years and told them to refund me and they refused.
They Said their policy is no refunds and they could not stop the shipment, The bag or whatever they are sending has not even shipped and wont for a while. UNTIL they send me and email letting me choose 3 of the things I want in my bag. I literally saw the charge in my bank as a warning pop up as a boxYcharm subscription from Ipsy, panicked went to the subscription membership part in the app, canceled within ONE minute of seeing it pop up in my bank, looked everywhere for a phone NUMBER to call IPSY, then chatted in the chat box , then sent two emails and they would not refund me. Would not let me speak with management.
I am having to do a bank dispute and they are having to investigate and I will get a temporary credit on Dec 4th ( ALMOST AN ENTIRE MONTH LATER) I have been a customer of IPSY for like 10-15 years as long as I can remember. Spent hundreds of dollars ON IPSY PRODUCTS AND MEMBERSHIP have had multiple subscriptions on and off throughout those years. They literally *** me. Im going to copy and paste what happened to me on every item they post for sale a little every day.
DO NOT BUY IPSY!! HORRIBLE COMPANY!!
IM AM REPORTING TO BBB AND WHATEVER ELSE I CAN DO!!! 0 STARS!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Malden, Massachusetts
Missing merchandise
Bought $114.00 worth of products, have not received anything, and cannot get in touch with a representative.
- Not happy
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Worcester, Massachusetts
Missing order
Never using IPSY again...I never received my stuff, no refund, no human being to resolve the issue...never again...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sharon, Pennsylvania
My card is repeatedly charged after cancellation
The fact that you do not do phone support says it all. You keep repeatedly charging me after I canceled.
Preferred solution: Canceled
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pittsburgh, Pennsylvania
Charges
I keep getting charged even though I don't even have a subscription. I got one bag, but it said I don't have one.
Preferred solution: Apology
User's recommendation: Fix it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI give zero stars!! I have canceled memberships before the 25th and I continue to be charged. This company stole from me and refuse to give my money back! I use to LOVE IPSY when it was just IPSY for
I canceled my memberships within the strick guidelines. I was again charged!
So if I go to Walmart and place my cart item in the check out services hand and explain I no longer need that specific item I expect they would set it aside not moving any further with purchase. Purchase canceled. But if the service team at that company scan the item and place it in the bag when my head is turned, that is them stealing from me. I canceled my membership.
I put my phone down. Weeks later Ipsy scanned my card for a subscription that I had already given back to them.
Ipsy stole from me! I want my money back!
Preferred solution: Full refund
User's recommendation: Do not get sucked in. I guarantee you that you will not feel compensated for your money spent!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel subscription
Didn't talk to someone to cancel the subscription, and to speak to someone, you have to spend more money you don't have. This is ridiculous.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerU took 17and change from my card
I sent message about week two week ago to cancel my prescription i want my money replaced back to my account i didn't authorize
Boise, Idaho
Charged for an annual membership
I was charged $388 for an annual subscription to Ipsy Extra, and I did not authorize this charge. It's absolutely impossible to get any help through their online system.
I'm so frustrated and upset. Who can afford this much money randomly coming out of their account in December? Not me.
I feel as if I'm stuck with this charge. I'm so upset.
- Some nice samples
- Over charged and no customer servicr
Preferred solution: Full refund
User's recommendation: Skip Ipsy all together
Buffalo Grove, Illinois
I received the 12/25 subscription a few days ago.
I do not know if I will receive a 1/26 order or when. I am confused when I receive the monthly order and when I receive the larger order.
I feel the communication via Ipsy is not good and unclear.
Using their automated system takes too much time. I also am not getting emails to let me know much about which type subscription I will receive and when.
User's recommendation: Understand which subscriptions you are receiving.
Bremen, Alabama
Have not received any products but they are taking my money!!!!!!!!
I ordered in November 2025 you have taken three payments from my bank and I have not received and of my orders!!! I have contacted customer service three times!!
Nothing is being done about this situation!!! I believe you must have my address wrong !!
Please contact me 205-514-**** I am going to cancel you from withdrawing any further money!! And I will never order from you again!!!do not order
User's recommendation: You can never get in touch with these people !!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
Cancell membership
I want to cancell my membership, I want to not try to charge money in my card, please. In my application is inactive I dont understand for what reason try to charge money, I am not receiving products.
Preferred solution: Not try to continue charge my credit card, please I don’t want to continue with this membership
User's recommendation: No, because when you want to cancel is impossible, Ipsy continue to charge your card , for that reason I not Recommend
Indianapolis, Indiana
Cancel
This is my fourth time canceling my Ipsy account. I want it canceled and a refund for the last four months.
I am on a fixed income, and I have explained this several times. I want my money back in my account today.
The email address is redasmith84@***.com. I am very, very upset; if it's not back in there, I am going to get a hold of the business bureau over this.
- Just a refund
- I have canceled my order been to the bank and got a new car so you guys could stop
Preferred solution: Full refund
Brownfield, Texas
Want to cancel my subscription
I am 70 years old and don't use the product sent, so I want to cancel. I don't need these products anymore. Please help me cancel.
- Not for 70 year old people
Preferred solution: I want to cancel
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.