Contact IPSY Customer Service
IPSY Phone Numbers and Emails
Toll-Free Number:
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(855) 661-0018Privacy Inquiries
General Info:
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(888) 769-4526
IPSY Emails:
Contact Information
IPSY Website:
IPSY Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
903 Colorado Ave.
Santa Monica, CA 90401
12 W. 31st St., 3rd Fl.
New York, NY 10001
How Good is IPSY's Customer Service?
Summary of IPSY Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call IPSY?
Activation/ Cancellation Question:
- “Cancel all subscriptions”
- “Cancel.order”
- “Canceled Subscription and still getting charged”
Payments and Charges Question:
- “Unauthorized charges on my account”
- “I don't recived the box and you charge 31.99 at pay pal .”
- “Charged twice in one month”
Shipping and Delivery Question:
- “Did not receive product”
- “Did not receive order”
- “My order of a glammer bag was not received by me and tracking says it was delivered. I have not did not receive my order that was paid for.”
Account Question:
- “I cannot get into my account”
- “Trouble logging in”
- “Delete account”
Refund Question:
- “Complaint, refund and cancel”
- “Refund/overdraft”
- “Refund”
Request for Information Question:
- “Need to talk to someone”
- “I wanted to know about my account”
- “Questions about my membership”
Product/ Service Question:
- “Product information”
- “Not got my product”
- “They don’t have their phone working. It tells you to send an email.”
Cards Question:
- “My credit card was hacked, and I have to give them a new one”
- “Stop charging my card.I canceled my subscription over a year ago”
- “To delete my credit card and get my money back”
Return/ Replace Question:
- “Want to change my address”
- “Change address”
- “Exchange”
Staff Question:
- “Customer service representative”
- “Because I'am not happy with the service and product”
- “Poor customer service”
Website/ Application Question:
- “What call? The number is a recording that directed me to the IPSY website. There is no human customer service available. IPSY sends all inquiries to a bot.”
- “Your website does not work”
- “Problem with site”
Employment Question:
- “W2”
- “You took out of my bank before july don't understand why u dont get paid till the 3 rd every month”
- “Need a job”
Other Question:
- “I need to update my apt number I mistakenly wrote it wrong”
- “Canbiar tonos de piel”
- “Change of address”
About
Ipsy is a monthly beauty products subscription service. It was founded as 'MyGlam' by Michelle Phan and Marcelo Camberos in November 2011. The service is provided by Personalized Beauty Discovery, Inc. The company headquarters is based in San Mateo, California, USA. Ipsy operates as an online community. It helps women to express their beauty. There are many stylist videos and social posts on the Ipsy resources. Users have an opportunity to share beauty products, solutions, and ideas with others. They can also contact stylists and get beauty tips online. The Ipsy subscribers from the United States and Canada can receive Glam Bag with deluxe samples.
IPSY is ranked 390 out of 1754 in Cosmetics and Personal Care category
Worldwide, USA, Canada, Asia
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