Ipsy Phone Numbers and Emails

Toll-Free Number:

  • (855) 661-0018
    Privacy Inquiries

Ipsy Emails:

Investors/ Franchising
Legal
Copyright Infringement Inquiries, Privacy Inquiries, Trademark Inquiries
Media
Press Inquiries
refreshments-support@ipsy.com
More phone numbers and emails Less phone numbers and emails

Ipsy Contact Information

Ipsy Website:

Ipsy Help Center:

Corporate Office Address:

Personalized Beauty Discovery, Inc.
201 Baldwin Ave. 2nd Floor
San Mateo, California 94401
United States

Other Info (opening hours):

Other Locations:

903 Colorado Ave,

Santa Monica,

California 90401,

United States


12 W 31st St, Floor 3,

New York,

New York 10001,

United States

Claim this business

Customer Service Rating and Reviews

1.3 / 5
Bad
Desma Fys
Poor shipping products ruined
1.0

my package came opened, eyeliners dried out. boxes crushed very poor. no answer on customer service.

Pissedconsumer3884981
VERY UNHAPPY

Please allow me to leave ZERO stars ! For a company to brag about no phone contact needed due to their "superior customer service" is so laughable! You must to interact with bots, very unhelpful....

Summary of Ipsy Customer Service Calls

19.1K TOTAL
CALLS
00:14 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Ipsy Customer Service?

Activation/ Cancellation Question:

  • “Cancel subscription”
  • “CANCEL MY SUBSCRIPTION OR I WILL SUE”
  • “Cancelar cuenta”

Payments and Charges Question:

  • “Double charged”
  • “Because I'm being charged to much”
  • “Unauthorized charges to my account”

Shipping and Delivery Question:

  • “I have not received my bad what's the holdup”
  • “My order did not arrive”
  • “Package not received”

Account Question:

  • “Stop taking trying to take money out my account I don't *** buy nothing from you”
  • “My account”
  • “My account is cancelled why was I charged”

Refund Question:

  • “I didn't order this and want my refund”
  • “Refund”
  • “Subscription refund”

Request for Information Question:

  • “Ask about a charge on my account”
  • “Need assistance with password”
  • “I request to skip october onthe 27 of September but i still got charged”

Cards Question:

  • “It will not take my bank card”
  • “I have a new bank card”
  • “I need to give them my new card number”

Product/ Service Question:

  • “I received a broken product”
  • “Damaged product”
  • “Received damaged products”

Staff Question:

  • “Speak to customer services representative”
  • “I need speak with customer service”
  • “Customer service”

Return/ Replace Question:

  • “Change address”
  • “Need replacement refreshments razor mine broke wont hold new blade”
  • “Change address of order”

Website/ Application Question:

  • “I want an item I can't find on website”
  • “Web site didnt change my addreas and i havent gotten my last 2 bags & my order is on its way to California. Im in texas”
  • “Website complicated”

Employment Question:

  • “I don't have a job anymore and need to cancel my account”

Other Question:

  • “Want to say sorry for not having money in for my membership it is there now though wasnt for sure when it would come out”
  • “Haven't received my September glam bag”
  • “I want to re start my bags they stopped”

About

Top Ipsy Services

Customer Care, Shipping Service

Top Ipsy Products

Subscription, Account

Ipsy Pros and Cons

Pros: Good products, No customer service, Great products, Untrustworthy, Product and variety ok

Cons: Cannot talk to anyone, Not being able to contact ipsy, Horrible customer service, No direct contact option, Zero way to contact for customer support

Summary

Ipsy is a monthly beauty products subscription service. It was founded as 'MyGlam' by Michelle Phan and Marcelo Camberos in November 2011. The service is provided by Personalized Beauty Discovery, Inc. The company headquarters is based in San Mateo, California, USA. Ipsy operates as an online community. It helps women to express their beauty. There are many stylist videos and social posts on the Ipsy resources. Users have an opportunity to share beauty products, solutions, and ideas with others. They can also contact stylists and get beauty tips online. The Ipsy subscribers from the United States and Canada can receive Glam Bag with deluxe samples.

Ipsy reviews and complaints

Ipsy is ranked 278 out of 1302 in Cosmetics and Personal Care category

Area Served

Worldwide, USA, Canada, Asia

Payment Methods

MasterCardVISAAmerican ExpressPayPal

Compare Ipsy To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

BoxyCharm
7075 reviews
2.1
Sephora
231 reviews
1.9
Lip Monthly
207 reviews
1.4
Write a review
Do you have something to say about Ipsy? What happened? What can we help you with?
Submit review Don't show this popup