Contact IPSY Customer Service
IPSY Phone Numbers and Emails
Toll-Free Number:
-
(855) 661-0018Privacy Inquiries
General Info:
-
(888) 769-4526
IPSY Emails:
IPSY Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
IPSY Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call IPSY is 8556610018. 96% of consumers used this number to address their issues and concerns. Meanwhile, 26% of users reported contacting a real person successfully by dialing the phone number 8887694526.
The average hold time is less than 1 minute. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as IPSY may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
IPSY Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call IPSY is 8556610018. 96% of consumers used this number to address their issues and concerns. Meanwhile, 26% of users reported contacting a real person successfully by dialing the phone number 8887694526.
The average hold time is less than 1 minute. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as IPSY may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.
People call IPSY mainly because of activation/ cancellation, shipping and delivery.
4% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact IPSY is refreshments-support@ipsy.com. 72% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact Ipsy Customer Service?
Most Popular Number:
| Total calls: 33 604 | Issues resolved: 551 | Last call: Jan 19, 2026 |
Contact Information
IPSY Website:
IPSY Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
903 Colorado Ave.
Santa Monica, CA 90401
12 W. 31st St., 3rd Fl.
New York, NY 10001
IPSY Customer Service Reviews
Your customer service sucks nobody has called me I need somebody to put my money back in my account I'd really appreciate that goodbye
Never using IPSY again...I never received my stuff, no refund, no human being to resolve the issue...never again...
How Good is IPSY's Customer Service?
The monthly boxes are great. But ordering individual items it’s not recommended because you don’t know when you’re gonna get them. I put the order in on November 2 and it’s December 21 at least. Still have not received it.
Ffgbnm
Aweful!! Ipsy took out $71.93. Still don't know what the money taken was for?? I never talked on the phone. No response. This put my acct in the negative. I need that money back yesterday! I need answers
I got in touch with somebody through email Nobody answers that phone line and yes , they did solve my issue , so I will say i'm good now
I have tried for two years to cancel my subscription. No one seems to know so they pass me on to someone else
I have A YouTube channel it is embarrassing to open token items every time I get a box
Summary of IPSY Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call IPSY?
Activation/ Cancellation Question:
- “Cancel”
- “Cancel membership”
- “I have canceled my subscription but you keep attempting to charge my card”
Payments and Charges Question:
- “You overcharged me repeatedly”
- “Charge on my visa”
- “Charges”
Shipping and Delivery Question:
- “Still haven't received my package”
- “They have a wrong address”
- “Did not receive January bag”
Account Question:
- “They keep trying to take money out of my account even though I canceled subscription.”
- “Tired of not being answered by my emails about my account.I need to speak to a human”
- “Taking money out of my account and I’m not receiving any bags”
Refund Question:
- “Refund of unagreed upon charges.”
- “Refund”
- “Refund immediately”
Request for Information Question:
- “Customer help no longer have the email I signed with to confirm a cancellation”
- “Speak with a customer rep”
- “Need to speak with the human”
Product/ Service Question:
- “The phone number does not work for the ipsy line. I have had multiple emails with ipsy though. I’ve talked to their glam ball. Also I’ve gotten nowhere. I put in the order on November 2 still have not received it.”
- “Received a wet, damaged box”
- “It’s not working i need to talk to a real person”
Return/ Replace Question:
- “I put a change of address since November from 805 Eagle st. To 526 Niagara st. and I never received my December bag ,now i got an email they my January nag was shipped to 805 Eagle st. Where I no longer reside so I will be canceling my subscription.”
- “Return issue”
- “Return”
Cards Question:
- “My card was used to open a account”
- “My card has transactions that I never accured”
- “My card information was stolen”
Staff Question:
- “Customer service”
- “Discontinue the Ipsy service”
- “Babe service”
Website/ Application Question:
- “I create another application I don’t see my other”
- “Website not working and i need to cancel”
- “What call? The number is a recording that directed me to the IPSY website. There is no human customer service available. IPSY sends all inquiries to a bot.”
Employment Question:
- “W2”
- “You took out of my bank before july don't understand why u dont get paid till the 3 rd every month”
- “Need a job”
Other Question:
- “Unable to fix issue online”
- “Missed address”
- “Missing ipsy glam”
Compare IPSY Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
