Ipsy Phone Numbers and Emails

General Info:

  • (855) 661-0018

Ipsy Emails:

Customer Service
Investors/ Franchising
Copyright Infringement Inquiries, Privacy Inquiries, Trademark Inquiries
Press Inquiries
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Ipsy Contact Information

Ipsy Website:

Ipsy Online Chat:

Corporate Office Address:

Personalized Beauty Discovery, Inc
201 Baldwin Ave. 2nd Floor
San Mateo, California 94401
United States
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Ipsy Rating Based on 1.5K Reviews

Rating details

more details
Customer service
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

Summary of Ipsy Customer Service Calls

00:32 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Ipsy Customer Service?

Activation/ Cancellation Question:

  • “To cancel my account”
  • “I want to cancel my membership.”
  • “I want to cancel my membership Of my Glam bag”

Payments and Charges Question:

  • “IPSY charged me again this month and I cancelled my account back on September 18,21”
  • “I was charged a large bag of 58 dollars by mistake please I need answer”
  • “Charged for something I didn't order”

Shipping and Delivery Question:

  • “Didn't receive my order”
  • “Need to change shipping address”
  • “Didn't receive my November glam bag”

Account Question:

  • “Account”
  • “Cant log in”
  • “I cannot log into my account”

Refund Question:

  • “Complaint, refund and cancel”
  • “Refund money”
  • “Refund”

Request for Information Question:

  • “Need help asap”
  • “I want To talk to a person ask you couple questions”
  • “How to redeem points”

Cards Question:

  • “My Card was over charged a lot”
  • “Charging my card”
  • “My card was charged but im unable to find my account”

Product/ Service Question:

  • “Because i didnt order anything and somebody make 13 orders from my account or my atm I want to cancel this orders”
  • “My bag with my pmd clean is damaged.”
  • “My products are all broken”

Return/ Replace Question:

  • “Change address”
  • “Discuss my missing orders an change address”
  • “I want to return an item I ordered”

Staff Question:

  • “Customer services”
  • “Customer service”
  • “To talk to customer service”

Website/ Application Question:

  • “Can't access reward points because site is down”
  • “Want my information wiped off your site”
  • “Cannot get what i need though the website”

Employment Question:

  • “I don't have a job anymore and need to cancel my account”

Other Question:

  • “Membership issues”
  • “Charging me for no reason”
  • “Me cobraron $58.85 mas por error”


Top Ipsy Services

Customer Care, Shipping Service

Top Ipsy Products

Subscription, Account

Ipsy Pros and Cons

Pros: Good products, Product and variety ok, Untrustworthy, No customer service, Good product but hard to reach

Cons: Cannot talk to anyone, Not being able to contact ipsy, Horrible customer service, Website to cancel membership and instructions, No direct contact option


Ipsy is a monthly beauty products subscription service. It was founded as 'MyGlam' by Michelle Phan and Marcelo Camberos in November 2011. The service is provided by Personalized Beauty Discovery, Inc. The company headquarters is based in San Mateo, California, USA. Ipsy operates as an online community. It helps women to express their beauty. There are many stylist videos and social posts on the Ipsy resources. Users have an opportunity to share beauty products, solutions, and ideas with others. They can also contact stylists and get beauty tips online. The Ipsy subscribers from the United States and Canada can receive Glam Bag with deluxe samples.

Ipsy reviews and complaints

Ipsy is ranked 210 out of 1054 in Cosmetics and Personal Care category

Area Served

Worldwide, USA, Canada

Payment Methods

MasterCardVISAAmerican ExpressPayPal

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