Ipsy Phone Numbers and Emails

Toll-Free Number:

  • (855) 661-0018
    Privacy Inquiries
Send Message

Ipsy Emails:

Investors/ Franchising
Trademark Inquiries
Copyright Infringement Inquiries
Privacy Inquiries
Press Inquiries
Claim Your Business
More phone numbers and emails Less phone numbers and emails

How to Contact Ipsy Customer Service?

Most Popular Number:

(855) 661-0018 Privacy Inquiries
Total calls: 25 575 Issues resolved: 457 Last call: May 29, 2023

What Is Ipsy Customer Service Contact Number?

Are you looking for a way to contact Ipsy's customer service team? You can reach a live person for support in four ways: over the phone, by email, by live chat, and by messaging on social media. You can call the Ipsy customer service phone number (855) 661-0018 for privacy inquiries only.

This business’s clients often show dissatisfaction and mention that they can’t reach support using the Ipsy customer service number. So you can opt for writing to them on Glam Bot. This is probably a faster option to reach a representative than waiting on the phone.

What Is Ipsy Customer Service Email?

Though Ipsy started providing customer care through social media and live chat, it is still possible to resolve legal, media, and investor inquiries by Ipsy customer service email. For troubleshooting issues, it’s better to use refreshments-support@ipsy.com, or send an email-like message to a chat representative on the website.

The company’s associate is also happy to help you on Twitter and via Facebook Messenger. Just find them under the name @IPSY or click the link on social media below and write a direct message to them.
Try to be brief and laconic when describing your issue to receive the most satisfying and prompt solution.

How to Contact Ipsy Customer Support by Chat?

Ipsy customer service department recommends reaching support through the help site by clicking on "Get Instant Answers." On this page, you can access Ipsy customer service chat, their Virtual Assistant, and describe your issue in as much detail as possible.

It can take anywhere from a few minutes to a few hours to receive a response. When a representative is ready to chat, you'll be notified via email. Notice, the Ipsy customer support assistant answers every message typically within 24 hours.

Contact Information

Ipsy Website:

Ipsy Help Center:

Corporate Office Address:

Personalized Beauty Discovery, Inc.
201 Baldwin Ave. 2nd Floor
San Mateo, California 94401
United States

Other Info (opening hours):

Other Locations:

903 Colorado Ave,

Santa Monica,

California 90401,

United States

12 W 31st St, Floor 3,

New York,

New York 10001,

United States

Ipsy Customer Service Reviews

1.3 / 5
Walesca F
Porque mi glam bag d3 mayo no llegó y dice que sí que me lo dejaron en la puerta y no es así

Estoy molesta porque mi bolso glam de mayo no ha llegado y dice que si que llegó pero no es cierto, no ha llegado.

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Lauren N Tnl
I have tried to CX my my account I can't afford it

I have tried to cancel 2x Product is wonderful Customer service is terrible I have a baby, I'm on Disability I cannot afford this And the customer service is...

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How Good is Ipsy's Customer Service?

Makynzi Tai
Makynzi Tai
Feels Disappointed | May 29, 2023

I am a new member, I am need help on how to order my refreshments every month since I became a member 3 days ago.
561-414-**** please call me for directions.

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Deborah P Bdv
Deborah P Bdv
Feels Disappointed | May 28, 2023

Horrible cause u never can talk to a human only texting

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Genea Bnp
Genea Bnp
Feels Disappointed | May 23, 2023

Haven't heard or talked to anyone at IPSY. Problem has definitely not been taken care of.

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Travell Ogk
Travell Ogk
Feels Disappointed | May 23, 2023

I was not happy. Never recieve a answer to my problem. If I don’t get a answer soon I would be deleting my prescription

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Raynee Qqn
Raynee Qqn
Feels Disappointed | May 13, 2023

I need to speak with somebody to complain

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Jewett Ezh
Jewett Ezh
Feels Satisfied | May 12, 2023

The worst ever! I closed acct myself abt.a month ago but they r still trying to get money from my bank account twice now!!!!? Bank notified me! Horrible customer service!¡ No live agent! Never a response! Stop trying to get money from my account or I will sue ur company!! I have notified my attorney!! Stop!!

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Summary of Ipsy Customer Service Calls

00:19 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Ipsy?

Activation/ Cancellation Question:

  • “Cancel my account”
  • “Cancel my subscription and re-fund my money”
  • “Would like to unsubscribe for monthly”

Payments and Charges Question:

  • “I got charged and did not subscribe again or got the bag”
  • “Billing”
  • “Being charged no bags received”

Shipping and Delivery Question:

  • “Boxy charmed monthly not received”
  • “Never received my order for May 2023”
  • “Where is may bag”

Account Question:

  • “Active account?”
  • “Account information”
  • “Account”

Refund Question:

  • “I need a refund on165.61”
  • “To get a refund”
  • “You can't refund a cancel my prescription”

Request for Information Question:

  • “New customer need need answer on how to order and select package”
  • “I need to talk to someone”
  • “To find out where my may bag and no one has help me”

Cards Question:

  • “My Card was charged but ipsy saying it's declined”
  • “Card charged but saying i need to pay”
  • “Mommy has been taking off of my card for ipsy but I have not received it”

Product/ Service Question:

  • “Damaged items”
  • “Broken eyeshadow Replace it”
  • “My package was damaged”

Staff Question:

  • “Customer service”
  • “I need speak with customer service”
  • “Discontinue the Ipsy service”

Return/ Replace Question:

  • “Changing makeup colors”
  • “Can't change address”
  • “Return my money”

Website/ Application Question:

  • “Problem with site”
  • “I called because I was going through website and went through the steps to see what kind of makeup I wore I never finished and then the next day when I looked they had made two charges to my bank card and I didn't even order anything”
  • “I want an item I can't find on website”

Employment Question:

  • “I don't have a job anymore and need to cancel my account”

Other Question:

  • “Received sam thing itwomonths i a row an ten razor blades”
  • “You are fraudulently charging my CC”
  • “Not receiving product”



Ipsy is a monthly beauty products subscription service. It was founded as 'MyGlam' by Michelle Phan and Marcelo Camberos in November 2011. The service is provided by Personalized Beauty Discovery, Inc. The company headquarters is based in San Mateo, California, USA. Ipsy operates as an online community. It helps women to express their beauty. There are many stylist videos and social posts on the Ipsy resources. Users have an opportunity to share beauty products, solutions, and ideas with others. They can also contact stylists and get beauty tips online. The Ipsy subscribers from the United States and Canada can receive Glam Bag with deluxe samples.

Ipsy reviews and complaints

Ipsy is ranked 335 out of 1485 in Cosmetics and Personal Care category

Area Served

Worldwide, USA, Canada, Asia

Payment Methods

MasterCardVISAAmerican ExpressPayPal

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