Contact IPSY Customer Service
IPSY Phone Numbers and Emails
Toll-Free Number:
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(855) 661-0018Privacy Inquiries
General Info:
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(888) 769-4526
IPSY Emails:
How to Contact Ipsy Customer Service?
Most Popular Number:
| Total calls: 32 748 | Issues resolved: 538 | Last call: Feb 14, 2025 |
IPSY Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
IPSY Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call IPSY is 8556610018. 96% of consumers used this number to address their issues and concerns. Meanwhile, 26% of users reported contacting a real person successfully by dialing the phone number 8887694526.
The average hold time is less than 1 minute. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as IPSY may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
IPSY Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call IPSY is 8556610018. 96% of consumers used this number to address their issues and concerns. Meanwhile, 26% of users reported contacting a real person successfully by dialing the phone number 8887694526.
The average hold time is less than 1 minute. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as IPSY may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.
People call IPSY mainly because of activation/ cancellation, shipping and delivery.
5% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact IPSY is refreshments-support@ipsy.com. 73% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
IPSY Website:
IPSY Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
903 Colorado Ave.
Santa Monica, CA 90401
12 W. 31st St., 3rd Fl.
New York, NY 10001
IPSY Customer Service Reviews
Mala porq no recibí ni la productos ni dan información y ya los pagué espero me den una respuesta pero nada
How Good is IPSY's Customer Service?
Summary of IPSY Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call IPSY?
Activation/ Cancellation Question:
- “Cancel Order”
- “Cancelacion”
- “Want to cancel and return gift box”
Payments and Charges Question:
- “Charges”
- “Bill”
- “Billing”
Shipping and Delivery Question:
- “Package wasn't delivered to apartment”
- “Package wasn’t delivered in mail or apt Parcel missing!”
- “Missing packages”
Account Question:
- “I am calling to discontinue my account or please close my account and my card”
- “My money has been taken out of my account four *** times and have not received no product. Also I have no money in my account and you took the last bit of money. I have I need my money back.”
- “I want to re-open my account.. But I can't. I want to put my name and password in”
Refund Question:
- “Refund”
- “A refund on &71.52 on February 1 I didn’t order this”
- “Because on my bank statement it said I ordered a Ipsy box on February 1 and I didn’t I need a refund of &72.”
Request for Information Question:
- “I need help and I can’t get it through your stupid messenger system”
- “Help for the password”
- “I need help changing my address”
Product/ Service Question:
- “No recibí el producto de enero”
- “Hace mucho pagué y no recibo el producto”
- “Two of my main product choices are sold out”
Return/ Replace Question:
- “Change address”
- “You are changing me when I am not receiving any product, move from NY TO TX IN 08/2024 still every month you keep taking money out of my account”
- “Change address or cancel it it’s too hard for me”
Cards Question:
- “I placed an order yesterday for one bag. Two of my cards were charged. Should only be one”
- “Someone stole my card and order from you guys and I don’t want you guys taking money out of my account again I did not receive any purchase please put my money”
- “Change credit card number”
Staff Question:
- “Costumer service”
- “Customer service”
- “Speak to customer services representative”
Website/ Application Question:
- “Website not working and i need to cancel”
- “What call? The number is a recording that directed me to the IPSY website. There is no human customer service available. IPSY sends all inquiries to a bot.”
- “Your website does not work”
Employment Question:
- “W2”
- “You took out of my bank before july don't understand why u dont get paid till the 3 rd every month”
- “Need a job”
Other Question:
- “For a can that I don't do”
- “Nunca recibí mi paquete y ya me cobraron”
- “Reclamo”
Compare IPSY Customer Service To
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