Ipsy - Refund

I need you guys to put the money back in my account I did not want Ipsy taking any money so please refund my account the 12.86$ asap
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1 comment
sharon l
#1957879

it seems like i'm not the only one dealing with this rip off.

ID
#2315424 Review #2315424 is a subjective opinion of poster.
Service
Ipsy Customer Care
Cons
  • Zero customer service
Loss
$13
Preferred solution
Full refund

Ipsy - Got charged 60$

I got charged 60$ Canadian and it says in my order history I wont be receiving my bags

User's recommendation: Make sure to not to subscribe.

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ID
#2302004 Review #2302004 is a subjective opinion of poster.
Location
Botwood, Newfoundland And Labrador
Service
Ipsy Customer Care
Pros
  • Used to have good customer service
Cons
  • Havent received anything
  • Did not ship product
Loss
$60
Preferred solution
Full refund

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Verified Reviewer

Ipsy - Cannot access my account / won't let me cancel

1.0
Details
I cannot access my account. The account was set up with an incorrect email address and I'm being billed monthly and no access to cancel. There is no way to contact these people. This company is horrible for customer service, is in there is NO CUSTOMER SERVICE.

User's recommendation: Stay far away.

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ID
#2300310 Review #2300310 is a subjective opinion of poster.
Service
Ipsy Customer Care
Cons
  • Charging when the subscription is cancled
  • Website takes you in circles
  • Zero customer service
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Ipsy - No bag no makeup

I order a October bag and makeup to go with it.i never received it.been over a month.its not right to take my money and not ship me my stuff.my email is gracevsexton@***.com my name is grace Stanley my face book is grace sexton.
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ID
#2269522 Review #2269522 is a subjective opinion of poster.
Service
Ipsy Customer Care
Pros
  • Never send my boxes
Cons
  • I think i got scammed
Loss
$12
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
There is not a customer service phone number to cancel. I did go through my account to cancel. I have not received a verification notice on my email .... My name is Jan Strickland 389 Price Road Waverly Ga. My email is janstrickland318@***.com and phone # is...
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1 comment
Anonymous
#1944805

I was loving my ispy account. Until I have had several issues myself.

Just trying to talk to someone. I didn't even plan on having my account canceled. I simply just needed to talk to customer service. Little did I know,...

that they do not have a customer service department outside of internet/virtual messaging or emailing. I did find a contact number for the ISPY company. It is not included on my bank statements, only a "Help.ISPY.COMCA" with the withdrawal date. Check your bank or credit card company (financial institutions) they will have a number to contact any company that is automatically taking money from your account.

They prefer you try "calling and talking" to them (the company) before going forward in starting a fraud investigation. I hope this is somewhat helpful.

ID
#2261603 Review #2261603 is a subjective opinion of poster.
Service
Ipsy Customer Care
Cons
  • Customer service is a joke
  • Did not authorize this transaction
  • Charging when the subscription is cancled
Loss
$65
Preferred solution
I want my account cancelled. I went under my Ipsy account to cancel. I have not received any verification from you by email or a text

Ipsy - I want a refund

2.0
Details
Ipsy - I want a refund
I canceled my account last month because I cannot financially afford it anymore. My Glam Bag remained cancelled only. But my Glam Bag Plus and Glam Bag Ultimate remained active. They really make it difficult to cancel your subscriptions. So Im not sure if I didnt follow through with completing my cancellation or what happened. But I would like my money back. My account was charged for a November box on 10/31/2020. I should have PLENTY of time to cancel considering my box normally wouldnt show up until two weeks after a payment anyways. Why do they make this so difficult? Please just give me my money back otherwise I will never be a retuning customer.
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ID
#2259385 Review #2259385 is a subjective opinion of poster.
Service
Ipsy Customer Care
Pros
  • Convenience
  • Good products
  • Good products love being suprised to see what i ger
Cons
  • Not being able to contact ipsy
  • Zero customer service
  • Website to cancel membership and instructions
Loss
$72
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Ipsy - Refund n no email back

I recieved an October glam bag. I wanted to recieve a glam bag plus in november so after i received my glam bag i upgraded to glam bag plus. Money came out of my account for the gpam bag plus 3 days ago. Ive emailed n asked for it to be returned and no email back. I DO NOT want to cancel ipsy all together but i will if my money isnt refunded to my account. Thank you! Destinie nuber
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ID
#2239213 Review #2239213 is a subjective opinion of poster.
Service
Ipsy Customer Care
Loss
$27
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
First off, their website is soooo user UNfriendly. I have gone on and cancelled my membership numerous times but they claim they never received my request. Secondly, you cannot call them directly. Since I was under the impression I had cancelled my membership, as soon...
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ID
#2237268 Review #2237268 is a subjective opinion of poster.
Service
Ipsy Customer Care
Pros
  • It need a number so any customer leave a message
Cons
  • Have not found a way to fully cancel
Loss
$12
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Ipsy - After not using for over 4 months they took $25 out of my acct that was supposed to be for my water bill

1.2
Details
I put money in my acct to pay my water bill.a few hours later Ipsy pulls $25 out and now my water is about to be shut off because I'm a single mom and do not have the extra money to put back on the card to pay the bill.i haven't even used ipsy in 4 months and there is NO CUSTOMER SUPPORT I can get in touch with.

User's recommendation: Don't do it.

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ID
#2201332 Review #2201332 is a subjective opinion of poster.
Service
Ipsy Customer Care
Pros
  • I like the makeup
Cons
  • You cannot speak to anyone
Loss
$25
Preferred solution
Full refund

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
2.6
Details
I have been an IPSY customer for more than three years. Within the last couple of years (so not long after becoming a customer) their level of customer service (if any at all) has literally become non existent. I am unable to locate any type of legit email address,...
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ID
#2186488 Review #2186488 is a subjective opinion of poster.
Service
Ipsy Customer Care
Pros
  • Great quality
  • Packaging
  • Great products
Cons
  • Website takes you in circles
  • No customer service
  • Not all products arrive
Preferred solution
I would like someone to contact me and go from there and I have multiple issues

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Ipsy - No warning of membership renewal

My membership was renewed without any email letting me know this was approaching. Ive been waiting on a response on twitter for 3 hours! Why isnt there a phone number!? Im out $139!
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ID
#2146109 Review #2146109 is a subjective opinion of poster.
Service
Ipsy Customer Care
Cons
  • Unauthorized withdrawal from my account
  • Impossible to reach
Loss
$139
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Ipsy - I have not receive my placed order

1.3
Details
I ordered a mystery bag July 23, 2020, it was Oct. 2019 bag with Betty Bloop on the bag. Still Have not received it!

User's recommendation: It is very hard to get help from Customer Service...Im still trying!

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ID
#2138677 Review #2138677 is a subjective opinion of poster.
Service
Ipsy Customer Care
Pros
  • Usually get order
Cons
  • Unable to talk to a person
Loss
$20
Preferred solution
Deliver product or service ordered

Ipsy - I want to cancel all orders

1.0
Details
My name Judith Wright . I'm being charged and receiving nothing!!! I tried to cancel before and you said it was cancelled,but you still take money out of my account. Cancel this ASAP!!! I will never deal with this company again!!! I live on SS . And I can't keep paying for something I no longer want. Cancel this!!! I just received 1today and have pd.for 3.I am not happy with your products or service!!! You have my info.so let me know so I can go to my bank!jdw62928@***.com

User's recommendation: Don't buy anything!!

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ID
#2125656 Review #2125656 is a subjective opinion of poster.
Service
Ipsy Customer Care
Cons
  • You cannot speak to anyone
  • Unauthorized withdrawal from my account
Loss
$25
Preferred solution
Cancel all orders

Ipsy - I’m still getting charged and sent packages when i’ve canceled my membership

i canceled my membership a while back maybe 3-4 months ago. im still getting charged and sent packages.
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ID
#2121887 Review #2121887 is a subjective opinion of poster.
Service
Ipsy Customer Care
Pros
  • Love the product
Cons
  • Claiming payment wasnt received my credit card says differently
  • Poor customer support
Loss
$48
Preferred solution
Full refund

Ipsy - Missing bags

1.0
Details
I never received my April or July bag and there's no way to contact Ipsy.
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ID
#2100760 Review #2100760 is a subjective opinion of poster.
Service
Ipsy Customer Care
Pros
  • Some good product
Cons
  • Charged my card but never sent bag
Loss
$24
Preferred solution
Deliver product or service ordered