Product: Ipsy Customer Care Clear all filters (21 of 21 reviews match)
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Don't trust ipsy...credit cards getting hacked thru their site

My credit card is hacked every month thru ipsy. I cant even contact them thru phone or email for number has been disconnected and email no longer available. To contact them by way of twitter. Have you lost all mind set? I am not putting my info on twitter. I AM CONTACTING BBB...IPSY NEEDS TO BE HELD ACCOUNTABLE.
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Review
#1708526 Review #1708526 is a subjective opinion of poster.
Service
Ipsy Customer Care

Ipsy - Be ok with not getting your stuff, or any help.

2.7
Details
When I actually get my stuff that I order, it’s great. Haven’t gotten items a few times. But now when you have an item missing, there’s not a single way to contact them except Twitter apparently. They tell you to contact Ipsy Care for help but provide zero contact info and no place to send a message. Just links to useless help articles telling you to contact them. It’s ridiculous.
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Review
#1706590 Review #1706590 is a subjective opinion of poster.
Service
Ipsy Customer Care
Reason of review
Did not get my product / can’t get any help
Preferred solution
Deliver product or service ordered

Ipsy - Unless this is resolved, dont use

1.8
Details
Ive been a customer for over a Year, nevwr had a problem til last month. They took out $120 from my account for my ipsy for a year, and then another $100 for idk what. Now my account says i have no ipsy on the way at all under all three ipsys you can get. I believe that i recieve my ipsys and more for this month and a half battle. So all 3 of my ipsys and more should be ok, may be. And for noone else to go thry this. I would like my ipsys asap. Since i paid for them. Or i will end my account and all my friends will and ill tell people just how you treat people. NEVER HAD THIS PROBLEM WITH BOXYCHARM.
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Review
#1705512 Review #1705512 is a subjective opinion of poster.
Service
Ipsy Customer Care
Pros
  • Some good products
Cons
  • Impossible to reach
Reason of review
Poor customer service
Loss
$1220
Preferred solution
All my ipsys for year free, for pain
Tags
  • Need To Fix Problem

Ipsy - Keep track

1.0
Details
I never reiceved october bag. I moved and put in a change of address in and I changed it on my profile. I either want the or a refund.
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Review
#1704317 Review #1704317 is a subjective opinion of poster.
Service
Ipsy Customer Care
Pros
  • Convenience
Cons
  • Product never arrived
Reason of review
Problem with delivery
Loss
$10
Preferred solution
Deliver product or service ordered

Ipsy - I haven't received my october glam bag

Ipsy - I haven't received my october glam bag

Update by user Nov 06

Send me my Oct. Glam bag pls

Original review posted by user Nov 06

I havent recieved my october glam bag and it was charged on my credit card Sad
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Review
#1701153 Review #1701153 is a subjective opinion of poster.
Service
Ipsy Customer Care
Pros
  • Product and variety ok
Cons
  • Havent received anything
Reason of review
Problem with delivery
Loss
$12
Preferred solution
Deliver product or service ordered
Tags
  • Freeglambag

Ipsy in Myrtle Beach, South Carolina - NOT HAPPY

1.0
Details
Hello my name is Heather Aikman I have cancelled my membership and even before a day has passed you deducted the $27.25 fro My account - advise me I won’t receive this months bag which is great but NO REFUND!! You can kindly email me back and refund my $27.25!!!
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Review
#1700545 Review #1700545 is a subjective opinion of poster.
Service
Ipsy Customer Care
Pros
  • Canceled
Cons
  • Cannot talk to anyone
Reason of review
Problems with REFUND
Loss
$30
Preferred solution
Full refund
Tags
  • To Cancel Membership

Ipsy - Terrible

1.0
Details
No actual customer service rep. Order has not shipped in over 5 days. Shipping fee charge should not be even be charged when items take extremely long to be shipped by them. Very dissatisfying never recommend to anyone.
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Review
#1700327 Review #1700327 is a subjective opinion of poster.
Service
Ipsy Customer Care
Reason of review
Problem with delivery
Loss
$24
Preferred solution
Let the company propose a solution

Ipsy - Horrible

1.0
Details
I have been charged for my October glam bag but I never received it and But I was already charged for the November one.
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Review
#1699996 Review #1699996 is a subjective opinion of poster.
Service
Ipsy Customer Care
Cons
  • Product was never delivered
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

I love my Ipsy bags, I just do not want the mascara sent that is set to go out in my bag this month. I have lash extensions and do not wear mascara. Thank you

5.0
Details
Just don’t want the mascara. I can’t wear it
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Review
#1697559 Review #1697559 is a subjective opinion of poster.
Service
Ipsy Customer Care
Pros
  • Good products
  • Variety and personalization is good
Cons
  • Not being able to contact ipsy
Reason of review
Order processing issue
Preferred solution
Just don’t put the mascara in my bag

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Ipsy - Update on my credit card biling

5.0
Details
Yes i need to update my biling for this month box
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Review
#1697391 Review #1697391 is a subjective opinion of poster.
Service
Ipsy Customer Care
Pros
  • Good products
Reason of review
Good customer service
Tags
  • Arrives Regularly