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Verified Reviewer

Ipsy - I HAVE NOT RECIEVED MY FIRST GLAM BAG

SadGood afternoon, I paid my $12.00 on November 23rd, 2020 and was told in an email I would receive my bag by November 30th,2020. Can you please tell me when will I receive my first bag.
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ID
#2319369 Review #2319369 is a subjective opinion of poster.
Product
Ipsy Subscription
Cons
  • Lack of customer support
Loss
$12
Preferred solution
Let the company propose a solution

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Verified Reviewer

Ipsy - Bogus charges

1.0
Details
i subscribed to a monthly bag as a gift to my daughter. she has never received a bag, but i am being charged for this gift...you are making yourself unavailable by phone for customer service, and i have written to you several times with no response. my only recourse seems to be to simply call my bank and stop payment. this seems like a scam to me. i can't even log into my account with you. you have no evidence of me even though you have access to my bank account....robbery? my only possible next step seems to be to slam your company online whenever i get the chance. how does any modern company exist without a phone number!!! worst online experience ever!

User's recommendation: DO NOT SUBSCRIBE TO IPSY!

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ID
#2316617 Review #2316617 is a subjective opinion of poster.
Product
Ipsy Subscription
Pros
  • Non existent
  • Untrustworthy
Cons
  • Unable to contact
  • You cannot speak to anyone
  • Took my money
Loss
$12
Preferred solution
Full refund

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Verified Reviewer

Ipsy - Charged after cancelled subscription

This Ipsy crap is a waste of time. They steal your cash too. In October 2020 I cancelled my subscription due to me moving to a different state. I had received an email after that saying I was unsubscribed but now its December and I was charged ? I was my money back.

User's recommendation: Don’t do it.

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1 comment
Anonymous
#1957537

They are doing the same thing to me. Been taking out money and not receiving any bags.

I want my money back also. Debra Boothe

ID
#2313570 Review #2313570 is a subjective opinion of poster.
Product
Ipsy Subscription
Cons
  • Charged twice
  • No communication
  • Impossible to reach
Loss
$13
Preferred solution
Full refund

Ipsy - Cannot cancel my membership

I have texted and emailed at least 10x for cancellation. I keep getting the same response, that being to log into my acct. and follow the directions. However, because I do not know my password, I cannot log into my account and the button you press for help with getting your password, does not send you any help via email. So what am I to do. No phone numbers. One doesnt let you leave a message and the corporate number just gives a fast busy sound. I am being held hostage by a cosmetic firm ! !!!!!!!@@@@@@@@@@@@@@@@@@@@@@@@@@!@!@!@!@!@@@@
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ID
#2300041 Review #2300041 is a subjective opinion of poster.
Product
Ipsy Subscription
Pros
  • No phone number or customer help
Cons
  • Difficult to cancel membership
Preferred solution
CANCEL MY SUBSCRIPTION

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Verified Reviewer

Ipsy - Continued billing after cancelation

1.4
Details
I cancelled my account they confirmed it and the following month they billed me again. I don't understand how a company can get away with that.

User's recommendation: Don't think you will be let off easy if you want to cancel your subscription.

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1 comment
Cabrina
#1956324

I canceled 3 months ago 2 debit cards later here we are with a negative account charged me 26.00 4 times at that time to get a lawyer

ID
#2296368 Review #2296368 is a subjective opinion of poster.
Product
Ipsy Subscription
Pros
  • Faud
  • Dont know
Cons
  • Dont fix the actual problem which causes more problems
  • Wont let you cancel your membership
  • No person
Loss
$13
Preferred solution
Full refund

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Verified Reviewer

Ipsy - I got charged for a whole year when I wanted to cancel.

2.3
Details
I wanted to cancel my account and I got charged for a whole year. I have tried to contact someone and Im not getting a reply back. I havent even gotten my money back or received my Ipsy bag, since I was charged for it. Theres no number to call and talk to someone about it. Im very upset about it and want answers.

User's recommendation: Watch yourself when you’re getting charged.

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ID
#2290795 Review #2290795 is a subjective opinion of poster.
Product
Ipsy Subscription
Loss
$141
Preferred solution
Full refund

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Verified Reviewer

Ipsy - Did not receive my package

I Subscribed took the quiz and paid for my first Ipsy package I also paid for two day shipping and its been almost 3 weeks and I still havent received my package like I would like to know where my package is or I would like my money back if Im not going to get my package. So please let me know whats going on.
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1 comment
Stacey D
#1950087

I want my package

ID
#2284930 Review #2284930 is a subjective opinion of poster.
Product
Ipsy Subscription
Pros
  • Love the products
  • Good stuff but no customer service
Cons
  • Never got my package i ordered
  • Never got march bag
Loss
$26
Preferred solution
Deliver product or service ordered

Ipsy - Problem canceling membership

1.0
Details
Dont remember exact date but I canceled or thought I canceled my membership more than 1 month ago, I remember receiving a confirmation of my cancellation, I had taken a picture of confirmation. I also remember getting e-mail that I had to wait till before noon on last day of the month to confirm cancellation, I did forget to do that on 10/31. Since I hadnt received a glam bag &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; hadnt seen any charges on my account I deleted the picture. I just noticed today a charge from Ipsy. Tried going online, it shows my account as inactive. All I want is to cancel my account and get the charge refunded. Very disappointed with Ipsy.
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ID
#2267782 Review #2267782 is a subjective opinion of poster.
Product
Ipsy Subscription
Pros
  • Good prices
Cons
  • Took away more money
Loss
$13
Preferred solution
Full refund

Ipsy - Want to cancel.

I want to cancel my subscription with Ipsy on this date Oct 23 rd of 2020. Not satisfied with their products at all.they are small and of no use.not good products.thank you Gail Schimke ....Oct 23 2020
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ID
#2243109 Review #2243109 is a subjective opinion of poster.
Product
Ipsy Subscription
Preferred solution
Stop my orders and No More taking money from my acct.....stop and cancel

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Verified Reviewer

Ipsy - Not the bag I wanted and charged me

4.4
Details
I only need the 12 dollar glam.bag not the annual one so I need that one canceled and the money returned to the card
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ID
#2231124 Review #2231124 is a subjective opinion of poster.
Product
Ipsy Subscription
Pros
  • Have good products
Cons
  • No customer service whatsoever
  • Have to double and triple check cancellation
  • You cannot speak to anyone
Loss
$293
Preferred solution
Full refund

Ipsy - Tried to cancel subscription 3 times and they continue to charge me. Do not want anymore of this mess. It is not worth it with those tiny *** products. I want this stopped now. No more.

1.0
Details
Cancel This damn subscription immediately please

User's recommendation: Don't get Ipsy.

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ID
#2226025 Review #2226025 is a subjective opinion of poster.
Product
Ipsy Subscription
Cons
  • Not worth it
Preferred solution
Stop SUBSCRIPTION.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
3.4
Details
Ipsy - My Glam Bag
Ipsy - My Glam Bag
Ipsy - My Glam Bag
Ipsy - My Glam Bag
Also who the *** would pick all lip glosses out I had a bright pallets picked &;;;;;;; im getting stuck with stuff Ive already got from you guys I want a call from a manager before I cancel my subscription & I also ask for my money...
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ID
#2207367 Review #2207367 is a subjective opinion of poster.
Product
Ipsy Subscription
Pros
  • I love my bags
  • Dont care
  • It need a number so any customer leave a message
Cons
  • No customer service whatsoever
  • Not being able to contact ipsy
Loss
$65
Preferred solution
Let me pick my 3 choices & add my ad one I do every month & I’ll gladly keep my Ipsy if not I’m canceling!

Ipsy - I cannot contact them to cancel my membership. My email has changed and I followed instructions and it didn t work. What do I do? I've tried email, they don't let you.

1.7
Details
Please help me solve this problem. I've never heard of a company that you can't at least email.

User's recommendation: Not worth it.

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ID
#2184016 Review #2184016 is a subjective opinion of poster.
Product
Ipsy Subscription
Preferred solution
Cancel subscription

Ipsy - Membership cancellation

1.0
Details
I have been trying for over one year to cancel my membership. I continue to send emails requesting cancellation but they go unanswered. There is no contact number to call. They continue to bill my credit card monthly but the products stopped arriving one year ago.

User's recommendation: Don't join Ispy!!!!

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ID
#2176466 Review #2176466 is a subjective opinion of poster.
Product
Ipsy Subscription
Pros
  • Love some of the products
Cons
  • Billed my new debit card illegally
  • Poor cancellation policy
  • Took my money
Loss
$160

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Verified Reviewer

Ipsy - Billing issue

Hey I need a refund on this months glam bag, I havent received the package yet but the money has already been taken out my account and it not in my budget to pay for it this month. If you could refund this month's purchase without canceling the subscription that would help so much. Zamyalp03@***.com
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ID
#2166451 Review #2166451 is a subjective opinion of poster.
Product
Ipsy Subscription
Pros
  • Products are good
Loss
$13
Preferred solution
Full refund