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Leslie V Chj

Como puedo obtener mi reembolso?

Top question

Me retiraron 132.00 Dolores sin aviso y se cancelo la membership, actualmente no trabajo y necesito que me reembolse el dinero, era lo unico que tenia en mi cienta. Gracias

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1 comment
Ana F Ser

I cancel my membership a long time ago and I see you still take de 12.72 from my bank please I don’t want this anymore

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Stacey K Zbb
Verified Reviewer

Why are you taking 3 payments I never signed up for

Your taking 3 payments off my card last several months and I have not received any bags or anything I want all my money back I never gave permission for 3 payments ever...

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Brenya Qqm

Yep my card has 12 charges 3 a day after I canceled threw your online 5$ to ask a question wtheck???

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Maria M Jic

Where is my Ipsy? I have no tracking number

I have nit heard anything from Ipsy nit even an add. Just want to know if I am going to recieve my April Glan Bag Plus?

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1 comment
Gabrielle Barley
Health and Beauty Expert

According to the Ipsy help section, a bag should arrive approximately two weeks after Ipsy successfully bills your credit card. If you paid for your bag, you should get a tracking email once it’s on its way. You can also track the current month’s bag by following these steps:
  • log into IPSY.com;
  • view your timeline;
  • or click on the 'Track Your Glam Bag' link.

To get more information about your bag, please contact the Ipsy customer care team via the live chat at help.ipsy.com.

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Mary P Jgx
Verified Reviewer

How do I get my Feb glam bag sent back to me.

I did not receive my febuary glam bag because my mail got screwed up.so it got sent back to your company. It has also happened with my March glam bag but that bag hasn't made it back to your company at this time.

But it will and I would like to get that bag sent back to me as well. I have since gone to my local post office and fixed the postal carrier issues. So I will be teciev8ng my April flam bag soon and it will not be sent back . I also sent in for a glam bag x in febuary that I was thinking I would receive in march and would like to know when I will be receiving that item as well.

I don't want refunded the money for febuary March or for the glam bag x.

I like ipsy products and have actually bumped up my subscription and paid for all year instead of monthly. Please help me with these issues.thankyou.

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1 comment
Gabrielle Barley
Health and Beauty Expert

According to the IPSY help section, if you did not receive your Glam Bag, you should contact the IPSY customer care team for assistance. You may reach out to them:
  • via the support form at help.ipsy.com;
  • via the company's social networks.

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Cindy C Cyf
Verified Reviewer

How can I get my account to bill on the 3rd of the month

Need to make sure account is not billed at end of month I am on disability and social security and don’t get paid until the 3rd and have had my account overdrawn more thank once by Ipsy. Could you correct this please?

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Gabrielle Barley
Health and Beauty Expert


According to the Ipsy Help, with monthly billing you will be billed automatically on the last day of each month (unless you cancel by 12pm PT that day).
Ipsy doesn't have a way to customize your billing date, so your card will always be automatically billed on the last day of the month. Even if you don't have funds available then, the system will make several attempts to charge you until their billing period closes around mid-month. If you'd prefer not to be billed for the upcoming month, you can always skip a month.

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Alicia P Nxd

How can I cancel my monthly package ?

I became ill. I can't effort this service.

I have e-mailed you several times to canceled the service to no avail.

Now you are charging me two packages in one month. Please cancel service.

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Oralia P

I would like to cancel my monthly packages...My name is Oralia Posadas-the mailing address is 6302 Broadway ste130 ,Pearland,Tx77581... my email is samcardona1955@***.com..my package doe not have my acct number ..Please cancel my acct...

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Kaitlyn M Rbd
Verified Reviewer

Why did you guys taken away my two Ipsy bags I ordered and refunded my money back

I understand I wanted the next day to cancel my membership and you guys taken my conformation email away and said you guys have taken back what I ordered n refunded my money back that is not right at all this is the first time this happened and I’m not happy how you guys did that to me.

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1 comment
Gabrielle Barley
Health and Beauty Expert

Unfortunately, Ipsy does not provide any information about if they cancel the order when the membership is cancelled on the company website. Please contact the Ipsy customer care team for assistance. You may reach out to them:
  • via the live chat at help.ipsy.com;
  • via the company's social networks.

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Tammy G Pej

How do i change the date I'm billed for for my glam bag?

I need to change the date I'm charged for my glam bag. Im on social security and i don't get my social security until the 3rd of every month

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1 comment
Gabrielle Barley
Health and Beauty Expert

According to Ipsy FAQs you don't have opportunity to choose the billing date. Your card will always be automatically billed on the last day of the month. Even if you don't have funds available then, Ipsy system will make several attempts to charge you until their billing period closes around mid-month.

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Angie T Tzp

How do I order the products I love?

I Don't have a problem at all, but would like to get some items I love and want to know how.

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1 comment
Gabrielle Barley
Health and Beauty Expert

According to the IPSY faq page, the company offers the following memberships:
  • Glam Bag: 5 deluxe samples or full-size products, $12/month;
  • Glam Bag Plus: 5 full-size products, $25/month;
  • Glam Bag Ultimate: 5 deluxe samples and 8 full-size products, $50/month.

In order to become an Ipster, you should sign up. It is necessary to complete your beauty profile and customize your Glam Bag.
Available payment methods are Visa, MasterCard, Discover, and American Express credit and debit cards.

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Kt B Gbm
Verified Reviewer

I HAVE CANCELLED IPSY. Why am I still being billed?

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1 comment
Gabrielle Barley
Health and Beauty Expert

According to the Ipsy cancellation policy, if you don't cancel your subscription before 12pm PT on the last day of the month, you'll be charged for next month's box.

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Rebecca S Vbi

I have not received my Glam Bag Plus for September. What do I need to do???

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1 comment
Gabrielle Barley
Health and Beauty Expert

According to Ipsy FAQs, you should get a tracking number for your Glam Bag when it is on its way. If you haven't received it on time, you should contact Ipsy customer support by email at support@IPSY.com or via Twitter.

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Eulene Isa

What do I do if I can't remember my username I have been receiving ipsy for about 6 years and lost m...

What do I do if I can't remember my username I have been receiving ipsy for about 6 years and lost my account and my can't log back in because I can't remember my username! How can I retrieve my username ?

I need to know how to find out what it is, how can I get it? I would like to get into my account but without my username I am unable and having to use a hundred words to ask a question is pure stupidity! How can I find out my username? I need my username to get into my account and I am trying to find out how I can get my username?

This is just ridiculous that I can't just ask the question without having to write a book about it! How can I find out my username?

I need it to get into my ipsy account! How can I find out what my username is?

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Lori T Pzc

My account

My name is Lori Taylor and I canceled my subscription over 4 months ago stop sending me packages please

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Chrystal I
Verified Reviewer

HOW CAN I GET MY FEFUND

I was charged for Ipsy refreshment as well as my glam bag and I don't get anything else but my glam bag

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Mariia R Fjg

I ordered glam bag plus and only received 4 products, what should I do?

I ordered my glam bag plus as usual but this time I received only 4 products instead of 5, what should I do know?

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TWANDA B

Where is my package

I believe you all sent my package to my old address my new address is {{Redacted}} I never received my package please help

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Amy K Yqy
Verified Reviewer

Where is my September Ipsy Bag?

My September bag should have been delivered on September 24. I have not only paid for the bag but purchased a product with the bag.

I have never had an issue with it being delivered and would like my bag please.

I also ordered another product after the bag was shipped and got that no problem. Please respond as soon as possible

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Martha R Bkf

Change of address

How do I change the delivery address on my account? My daughter Megan hasn't recieved an Ipsy package since June.

She signed up on my phone becaue it is a Christmas present from me. I don't know my account number but it's paid on Discover, and the emais. Pheonixrising59@***.Pheonixrising59@***.com Martha Roberts, {{Redacted}}. (713-283-****) The new shipping address is: Megan Roberts, {{Redacted}} I hope this will fix the problem and replace her gifts she never received in July, August, and September.

Please contact me with any updates. Thank you

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Rita L Efa

How can I get my refund?

My Ipsy account has been canceled for a little while. Stop taking money out of my account... Refund my money asap for the subscription amount.

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Emeli G

Will my ipsy glam bag plus fit in my apartment complex mailbox?

My package get stolen and I want to know if my ipsy glam bag plus will fit inside my mailbox. I wouldn’t want it to get stolen if it is left outside.

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