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IPSY Questions and Answers

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Top Question
#91219

Como puedo obtener mi reembolso?Me retiraron 132.00 Dolores sin aviso y se cancelo la membership, actualmente no trabajo y necesito que me reembolse el dinero, era lo unico que tenia en mi cienta. Gracias

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Answer:
by #2190130

I cancel my membership a long time ago and I see you still take de 12.72 from my bank please I don’t want this anymore

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Question:
#102983

Why are you taking 3 payments I never signed up for.

Your taking 3 payments off my card last several months and I have not received any bags or anything I want all my money back I never gave permission for 3 payments ever...

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Answer:
by #2116192

Yep my card has 12 charges 3 a day after I canceled threw your online 5$ to ask a question wtheck???

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Question:
#67492

Where is my Ipsy? I have no tracking number.

I have nit heard anything from Ipsy nit even an add. Just want to know if I am going to recieve my April Glan Bag Plus?

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Answer:
by #2010143

According to the Ipsy help section, a bag should arrive approximately two weeks after Ipsy successfully bills your credit card. If you paid for your bag, you should get a tracking email once it’s on its way. You can also track the current month’s bag by following these steps:
  • log into IPSY.com;
  • view your timeline;
  • or click on the 'Track Your Glam Bag' link.

To get more information about your bag, please contact the Ipsy customer care team via the live chat at help.ipsy.com.

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Question:
#66747

How do I get my Feb glam bag sent back to me.I did not receive my febuary glam bag because my mail got screwed up.so it got sent back to your company. It has also happened with my March glam bag but that bag hasn't made it back to your company at this time.

But it will and I would like to get that bag sent back to me as well. I have since gone to my local post office and fixed the postal carrier issues. So I will be teciev8ng my April flam bag soon and it will not be sent back . I also sent in for a glam bag x in febuary that I was thinking I would receive in march and would like to know when I will be receiving that item as well.

I don't want refunded the money for febuary March or for the glam bag x.

I like ipsy products and have actually bumped up my subscription and paid for all year instead of monthly. Please help me with these issues.thankyou.

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Answer:
by #2003492

According to the IPSY help section, if you did not receive your Glam Bag, you should contact the IPSY customer care team for assistance. You may reach out to them:
  • via the support form at help.ipsy.com;
  • via the company's social networks.

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Question:
#62206

How can I get my account to bill on the 3rd of the month.

Need to make sure account is not billed at end of month I am on disability and social security and don’t get paid until the 3rd and have had my account overdrawn more thank once by Ipsy. Could you correct this please?

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Answer:
by #1979866


According to the Ipsy Help, with monthly billing you will be billed automatically on the last day of each month (unless you cancel by 12pm PT that day).
Ipsy doesn't have a way to customize your billing date, so your card will always be automatically billed on the last day of the month. Even if you don't have funds available then, the system will make several attempts to charge you until their billing period closes around mid-month. If you'd prefer not to be billed for the upcoming month, you can always skip a month.

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Question:
#57544

How can I cancel my monthly package ?I became ill. I can't effort this service.

I have e-mailed you several times to canceled the service to no avail.

Now you are charging me two packages in one month. Please cancel service.

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Answer:
by #1986427

I would like to cancel my monthly packages...My name is Oralia Posadas-the mailing address is 6302 Broadway ste130 ,Pearland,Tx77581... my email is samcardona1955@***.com..my package doe not have my acct number ..Please cancel my acct...

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Question:
#55328

Why did you guys taken away my two Ipsy bags I ordered and refunded my money back.

I understand I wanted the next day to cancel my membership and you guys taken my conformation email away and said you guys have taken back what I ordered n refunded my money back that is not right at all this is the first time this happened and I’m not happy how you guys did that to me.

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Answer:
by #1946267

Unfortunately, Ipsy does not provide any information about if they cancel the order when the membership is cancelled on the company website. Please contact the Ipsy customer care team for assistance. You may reach out to them:
  • via the live chat at help.ipsy.com;
  • via the company's social networks.

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Question:
#44379

How do i change the date I'm billed for for my glam bag?I need to change the date I'm charged for my glam bag. Im on social security and i don't get my social security until the 3rd of every month

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Answer:
by #1887582

According to Ipsy FAQs you don't have opportunity to choose the billing date. Your card will always be automatically billed on the last day of the month. Even if you don't have funds available then, Ipsy system will make several attempts to charge you until their billing period closes around mid-month.

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Question:
#28385

How do I order the products I love?I Don't have a problem at all, but would like to get some items I love and want to know how.

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Answer:
by #1834575

According to the IPSY faq page, the company offers the following memberships:
  • Glam Bag: 5 deluxe samples or full-size products, $12/month;
  • Glam Bag Plus: 5 full-size products, $25/month;
  • Glam Bag Ultimate: 5 deluxe samples and 8 full-size products, $50/month.

In order to become an Ipster, you should sign up. It is necessary to complete your beauty profile and customize your Glam Bag.
Available payment methods are Visa, MasterCard, Discover, and American Express credit and debit cards.

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Question:
#23819

I HAVE CANCELLED IPSY. Why am I still being billed?

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Answer:
by #1777516

According to the Ipsy cancellation policy, if you don't cancel your subscription before 12pm PT on the last day of the month, you'll be charged for next month's box.

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