Ipsy Reviews

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New Reviewer

Products not received

Ipsy - Products not received
Ipsy - Products not received
Ipsy - Products not received
I signed up March 28th for the $12 bag. I ordered and paid for 2 additional products. I have not received either. Dont even have an estimated shipping date! I want my money back!!! Never again! If I do not get a refund I will file a fraud complaint with my credit card on Wednesday! Horrible customer service!!!
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1 comment
#2048726

Being charged for unordered products

ID
#1865709 Review #1865709 is a subjective opinion of poster.
Product
Ipsy Subscription
Cons
  • Did not ship product
  • Took my money
  • No communication from company
Loss
$29
Preferred solution
Full refund

Received merchandise I did not order.

Ipsy answered my email immediately and were extremely helpful and polite!! I would gladly recommend them to anyone.
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ID
#3099660 Review #3099660 is a subjective opinion of poster.
Location
Somerset, Kentucky
New Reviewer

Membership issues

I have cancelled my memberships three times this year! They continue to send me refreshment boxes monthly and charging me $13.00 a month. You can not contact customer service because it says phone out of order. You try to talk to the help bot and it just says they will email me!

User's recommendation: Do NOT start memberships with them! You can never get them to leave you alone or cancel your memberships!

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ID
#3099601 Review #3099601 is a subjective opinion of poster.
Pros
  • Products ok
  • Producrs ok
Cons
  • Wont let me cancel membership after multiple attempts
Loss
$36
Preferred solution
Cancel once and forever all my memberships. No more pkgs.
New Reviewer

Cancel

My name is Lana Hitchcock My email is lanahitchcock3@***.com . I have been trying to cancel my orders for about 4 months now and I keep receiving facial wipes and hand creams I do not need them I use a different facial wipe cuz yours breaks me out and I don't use your hand cream please quit sending them I do not need them I have tried to send them back but they returned them to me I want to cancel my order please cancel thank you
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ID
#3099338 Review #3099338 is a subjective opinion of poster.
Location
Seattle, Washington
Preferred solution
Full refund
New Reviewer

I was charged a large bag of 58 dollars by mistake please I need answer

I do not know what happened and I realized that they charged me 58 dollars and I did not order it, it must have been by mistake the only membership I had was the 13 dollar one I need an answer so that they reimburse me the money Thank you
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ID
#3098860 Review #3098860 is a subjective opinion of poster.
Pros
  • Difficultly contacting customer service
Cons
  • Need my money and get off my account
Loss
$59
Preferred solution
Full refund
New Reviewer

Product not received

In my Ipsy bag for this month I did not receive the NYC make up blending sponge in lavender. I was very excited to receive this product but Its not in the packaging nor in the glam bag. Will you send the product to me?
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ID
#3095155 Review #3095155 is a subjective opinion of poster.
Location
Ankeny, Iowa
Loss
$5
Preferred solution
Deliver product or service ordered

Can’t cancel membership and am not happy with products

I want to cancel and keep getting rerouted from one screen to another. Have tried calling texting and nothing has worked

User's recommendation: Don’t sign up.

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ID
#3095049 Review #3095049 is a subjective opinion of poster.
Location
Weimar, Texas

THEY SUCK

Never heard back from them they owe me money and was in the hospital from there face cream !!!!! Customer service is impossible to get ahold of never recommend

User's recommendation: NEVER TERRIBLE.

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ID
#3093681 Review #3093681 is a subjective opinion of poster.
Location
Miami, Florida

I cancelled my subsciptio/membership, and they shipped a rwfrwshment ??!

Be aware of this company. I cancelled, and today i received a refreshment, and it shippedWtf I called 855 661 ****, it's not in service. Their chatbot is useless. There's no human being you can chat with Wtfi

User's recommendation: I don't recommend this company. Scary.

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ID
#3092182 Review #3092182 is a subjective opinion of poster.
Location
El Paso, Texas
Preferred solution
Let the company propose a solution

Never got a shipped package email

Ipsy emailed me back very quickly. At first they were worried about why I hadn't gotten an email. It was 3 messages later to get them to understand that I just wanted to know if my package had shipped. Finally they let me know that the package had not shipped yet, and that they would personally track my package for me once it shipped. They did everything they said they would do. Ipsy does have awesome customer be service as far as I have seen.
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ID
#3092127 Review #3092127 is a subjective opinion of poster.
Location
Whitesburg, Kentucky
New Reviewer

Cant log in

I cant log into my account and i need to change my address i tried to call the number and the number is unavailable
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ID
#3091862 Review #3091862 is a subjective opinion of poster.
Location
Lake Havasu City, Arizona
Preferred solution
Into my account and my address changed
New Reviewer

Cancelled membership still being billed

I was told that the last charge was the last charge and i would not receive anything further. But I just got another package (that I was told was cancelled). If the money comes out then I will be over drafted. If money comes out of my account, I will contact the BBB as well as I work at a Law Firm and have no problem getting this fixed once and for all!

User's recommendation: They will keep taking your money.

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ID
#3091558 Review #3091558 is a subjective opinion of poster.
Location
Erie, Pennsylvania
New Reviewer

Pissed off customer

For the past four months Ive received the same package and charged 13.95 every time. And they say no refund. Whatttt?

User's recommendation: Never.

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ID
#3091349 Review #3091349 is a subjective opinion of poster.
Loss
$56
Preferred solution
Full refund
New Reviewer

Trying to cancel my ispy account. Please call my phone

Trying to cancel my ispy account. Please call my phone number.585-755-****. When i try to cancel they send me to a page that wants me to subscription again and have already taken money out of my bank account. Which made my account overdrawn. I am not happy.
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ID
#3091165 Review #3091165 is a subjective opinion of poster.
Pros
  • Love ipsy merchandise
Cons
  • Pour customer service and cancelling subscription is a nightmare
Loss
$20
Preferred solution
Full refund

Being charged after cancellation

I'm glad my account was finally cancelled after having to complaint so many times and will not me ordering anything from ipsy again. The number you have online is not working how can u have a company open with no contact info.
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ID
#3089863 Review #3089863 is a subjective opinion of poster.
Location
San Antonio, Texas
New Reviewer

Did get my package for November but it says delivered

I haven't gotten my glam bag for november. It says it was delivered on the 18 but I didn't get it I'm not sure what's going on this has never happened
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ID
#3088778 Review #3088778 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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