Magnus Eia

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Verified Reviewer
| map-marker Kalispell, Montana

Card being charged

IPSY - Card being charged

I getting charged on my card I and I dont have account open with u guys no more and can u delete my info I got charged twice this time

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Jaclyn C Zuj

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Verified Reviewer

Missing my boxy charm box

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IPSY - Missing my boxy charm box

I have paid for and ordered my ipsy box for my daughter for her birthday for November and its a subscription to be monthly. It never arrived. I need to know where it is please- cant contact anybody without using a computer- no live agents

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Loss:
$30
Pros:
  • No product sent
  • Never receive the bag or box money being withdrawn

Preferred solution: Deliver product or service ordered

Jeevan Lmd

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Verified Reviewer
| map-marker North Battleford, Saskatchewan

Over charged me

IPSY - Over charged me

I signed up for a 14.99 box , That was being advertised on YouTube and yall charged me 103.41$ and also again 55.90$ . Can you please cancel anything subscribed and refund me back these funds, I do not want any product .

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Maisie Gfm

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Verified Reviewer
| map-marker Springfield, Missouri

Broken products

IPSY - Broken products
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I have had to rewrite this several times. It could have been taken care of if you had customer service to answer the phone.

To me that in it's self is ridiculous. I want replacement for what I bought and paid for except one is no longer available.

In pictures below is what I want to replace. There is also a picture of tracking number on the box that got delivered today

Thank you Natalee Smith

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User's recommendation: I do not want to rate your company now or it would not be a good one.

Amanda G Oja

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No customer support

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IPSY - No customer support

Someone used my debit card to subscribe and get these services monthly, and I didn't approve it. I would like my money back.

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Loss:
$67

Preferred solution: Full refund

User's recommendation: Should have customer service

Shanaisha A

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Verified Reviewer

Billing Error Frequency

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No customer support, no customer service number. This lack of communication can lead to frustration and confusion among users.

Many customers feel abandoned when they encounter issues without a clear way to seek help.

As a result, they may turn to social media or online forums to voice their concerns, hoping for a resolution. Ultimately, this can damage a company's reputation and drive potential customers away.

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Loss:
$120
Pros:
  • Hit
Cons:
  • Miss miss mids

Preferred solution: Apology

User's recommendation: Customer Support

Kelly K Wdl

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For refunds

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IPSY - For refunds
IPSY - For refunds - Image 2

I only received one refund, but I'm owed two. The first payment I made on September 14th was never refunded. As I never received the item, I need a refund of 34.55.

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Loss:
$35
Pros:
  • Great quality
Cons:
  • No contact

Preferred solution: Full refund

Renee S Qww

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Verified Reviewer

Over charged

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IPSY - Over charged

I tried to pay my monthly fee, and Ipsy took $181 from my card! I just wanted to pay for one month. They also charged me twice not long ago.

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Loss:
$181
Pros:
  • Nice makeup
Cons:
  • Rip you off

Preferred solution: Full refund

User's recommendation: Watch your charges

Devonia Jfg

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Verified Reviewer
| map-marker Asheville, North Carolina

Availability to speak to a live agent

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Availability to speak to a live agent

I was trying to purchase the 25 days of the order that you were offering and I submitted and it look like it went through four times or didnt go through maybe it went through the first time and then the last time I hit submit button it said that there were issues with the credit card and that may be because it was not giving me any confirmations the first time I place the order Im truly not sure and Im trying to reach a live agent that could assist me with my purchase

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User's recommendation: I was trying to purchase the 25 days of the order that you were offering and I submitted and it look like it went through four times or didn’t go through maybe it went through the first time and then the last time I hit submit button it said that there were issues with the credit card and that may be because it was not giving me any confirmations the first time I place the order I’m truly not sure and I’m trying to reach a live agent that could assist me with my purchase

Marcella G Ywu

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My merchandise and my money taken out of my bank

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Since Oct of 2022, Ipsy has taken more than 693.26 out of my account and I've received no product or cash back.

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Loss:
$900
Pros:
  • Product is nice if u receive it
Cons:
  • I lost all my money and products undelivered for almost 2yrs

Preferred solution: My merchandise or money back since Oct 2022 I've received nothing but got my money taken the whole time

User's recommendation: Don't expect any help with anything you get taken from them and can't speak to real person

Mekhia Jmh

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Verified Reviewer
| map-marker Miami, Florida

I've been scammed!I've been scammed

IPSY - I've been scammed!I've been scammed
IPSY - I've been scammed!I've been scammed - Image 2
IPSY - I've been scammed!I've been scammed - Image 3
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They had me buy 2 Walgreen gift for $200 each promising to return to return the money to my debit card. Then they wanted me to go purchase $180 credit card $180 gift card I meant I dont have any more money because they stole it from me!

Im out $400 right now and your company should be funded to my checking account immediately or I am going to report yall as scammers. lol l

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Glenn D Pkc

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Verified Reviewer

Cancel a order o didnt make

Original review updated Dec 01, 2024

My card has a 68 dollar taken off from a ordering never made I sont even have a subscription from this company let alone a order what's the cost to have it cancelled with a refund

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Loss:
$68
Cons:
  • Dont know

Preferred solution: Full refund

Iszabella Sca

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Verified Reviewer
| map-marker Des Moines, Iowa

Cancel

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Can't talk to anyone and charged again because you won't let me cancel. I'd rather be contacted by my phone, not my email, 515-419-****.

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User's recommendation: They never let you cancel, then they’ll charge again! There’s no one to talk to and no one that will help keep them from automatically taking your mom! Even if you’ve canceled several times!!!!

Brynden Nmx

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Verified Reviewer
| map-marker Lincoln, Nebraska

Recurring charge of a canceled subscription

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I canceled my subscription over a year ago due to lack of financial ability and I have been relentlessly charged for the subscription even after canceling. Ive checked my account, it says its been cancelled and Ive tried their website help chat to no avail and When I called their number (which was way too hard to find) I got no answer. Such a scam!

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User's recommendation: Don’t start buying unless you never want to stop.

Saint M Zli

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Verified Reviewer

Issue

I dont receive my box gift. I dont know what happened with this but I need them, the products are awesome.

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Loss:
$35

Preferred solution: Deliver product or service ordered

Tres Lna

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Verified Reviewer
| map-marker New Britain, Connecticut

I gave my opinions above

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Can't get anyone to fix my problem. I think I've been hacked?

Talked to chat and got nowhere. Emailed and was told that I wasn't charged but yet I was.

Have proof. Now it's time to get help t though physical person.

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About

Summary

Ipsy is a monthly beauty products subscription service. It was founded as 'MyGlam' by Michelle Phan and Marcelo Camberos in November 2011. The service is provided by Personalized Beauty Discovery, Inc. The company headquarters is based in San Mateo, California, USA. Ipsy operates as an online community. It helps women to express their beauty. There are many stylist videos and social posts on the Ipsy resources. Users have an opportunity to share beauty products, solutions, and ideas with others. They can also contact stylists and get beauty tips online. The Ipsy subscribers from the United States and Canada can receive Glam Bag with deluxe samples.

IPSY reviews and complaints

IPSY is ranked 410 out of 2065 in Cosmetics and Personal Care category

Area Served

Worldwide, USA, Canada, Asia

Payment Methods

MasterCardVISAAmerican ExpressPayPal

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