IPSY
Reviews and Complaints
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Verified Reviewer |
Pittsburgh, Pennsylvania
Charges
I keep getting charged even though I don't even have a subscription. I got one bag, but it said I don't have one.
Preferred solution: Apology
User's recommendation: Fix it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI give zero stars!! I have canceled memberships before the 25th and I continue to be charged. This company stole from me and refuse to give my money back! I use to LOVE IPSY when it was just IPSY for
I canceled my memberships within the strick guidelines. I was again charged!
So if I go to Walmart and place my cart item in the check out services hand and explain I no longer need that specific item I expect they would set it aside not moving any further with purchase. Purchase canceled. But if the service team at that company scan the item and place it in the bag when my head is turned, that is them stealing from me. I canceled my membership.
I put my phone down. Weeks later Ipsy scanned my card for a subscription that I had already given back to them.
Ipsy stole from me! I want my money back!
Preferred solution: Full refund
User's recommendation: Do not get sucked in. I guarantee you that you will not feel compensated for your money spent!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel subscription
Didn't talk to someone to cancel the subscription, and to speak to someone, you have to spend more money you don't have. This is ridiculous.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerU took 17and change from my card
I sent message about week two week ago to cancel my prescription i want my money replaced back to my account i didn't authorize
Boise, Idaho
Charged for an annual membership
I was charged $388 for an annual subscription to Ipsy Extra, and I did not authorize this charge. It's absolutely impossible to get any help through their online system.
I'm so frustrated and upset. Who can afford this much money randomly coming out of their account in December? Not me.
I feel as if I'm stuck with this charge. I'm so upset.
- Some nice samples
- Over charged and no customer servicr
Preferred solution: Full refund
User's recommendation: Skip Ipsy all together
Buffalo Grove, Illinois
I received the 12/25 subscription a few days ago.
I do not know if I will receive a 1/26 order or when. I am confused when I receive the monthly order and when I receive the larger order.
I feel the communication via Ipsy is not good and unclear.
Using their automated system takes too much time. I also am not getting emails to let me know much about which type subscription I will receive and when.
User's recommendation: Understand which subscriptions you are receiving.
Bremen, Alabama
Have not received any products but they are taking my money!!!!!!!!
I ordered in November 2025 you have taken three payments from my bank and I have not received and of my orders!!! I have contacted customer service three times!!
Nothing is being done about this situation!!! I believe you must have my address wrong !!
Please contact me 205-514-**** I am going to cancel you from withdrawing any further money!! And I will never order from you again!!!do not order
User's recommendation: You can never get in touch with these people !!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
Cancell membership
I want to cancell my membership, I want to not try to charge money in my card, please. In my application is inactive I dont understand for what reason try to charge money, I am not receiving products.
Preferred solution: Not try to continue charge my credit card, please I don’t want to continue with this membership
User's recommendation: No, because when you want to cancel is impossible, Ipsy continue to charge your card , for that reason I not Recommend
Indianapolis, Indiana
Cancel
This is my fourth time canceling my Ipsy account. I want it canceled and a refund for the last four months.
I am on a fixed income, and I have explained this several times. I want my money back in my account today.
The email address is redasmith84@***.com. I am very, very upset; if it's not back in there, I am going to get a hold of the business bureau over this.
- Just a refund
- I have canceled my order been to the bank and got a new car so you guys could stop
Preferred solution: Full refund
Brownfield, Texas
Want to cancel my subscription
I am 70 years old and don't use the product sent, so I want to cancel. I don't need these products anymore. Please help me cancel.
- Not for 70 year old people
Preferred solution: I want to cancel
Hialeah, Florida
No he recibido la cocina que pedí el 28 de noviembre con ispy
Pedí el 28 de noviembre una cocina y no me ha llegado, y no me han dado información acerca de esto. Por favor, contáctame al teléfono 305450**** o será una estafa y ya fue cobrado.
- Compre cocina el 28 noviembre y no ha llegado y tampoco me han dado razones
- No me han dado razones por la cual no ha llegado la cocina que compre y fue cobrada
Preferred solution: Full refund
Toledo, Ohio
Do not sign up for this Company they will charge your bank account multiple times after you cancel and stiill even after you are told by them that you will not be charged they continue to charge me…
They keep charging my bank account after I've asked them several times not to do it. Even after they have told me they will not charge me, they continue to charge my bank account. I literally have to hire an attorney to stop them.
- You get junk but are charged even after cancellation
- Keep charging a subscription after multiple cancellations
Preferred solution: Full refund
User's recommendation: Do not use this service once they have your bank they keep charging it after cancellation I have to get my attorney to stop them now…
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHavent recieved my november bag or my december icon box
No help from customer service. I've been calling for a month for the November glam bag.
There has been no response from Ipsy. I would like to speak to customer service.
- I live your products
- No customer service ti help with list orders
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMultiple Missing shipment
Don’t ever joined or give your money to ipsy
I have yet to hear from ipsy
I have an ultimate box and 2 monthly boxes missing. I have sent emails out the waazoo and have gotten no response whatsoever.
I'm filing a BBB report for what good it will do.
Do not JIO. This club.
Preferred solution: Deliver product or service ordered
User's recommendation: DoONOTJOIN. SAME OVER AND OVER IF YOU GET IT AT ALL
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBilling error
They took out $177, and my payment is to be monthly. I need the money back now. If you can't honor the monthly payment, cancel my membership.
- Nice products
Preferred solution: Full refund
User's recommendation: Don't do it
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