New Reviewer

Quiero cancelar mi cuenta con ustedes

No puedo seguir pagando si no yo Gusto muchos los Productos que me mandanotario públicomineralyo pago que doy...
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ID
#4038447 Review #4038447 is a subjective opinion of poster.
Location
Oak Park, California

Not happy

Never ask to renew my account not happy no customer service no phone number to call and talk directly with a person
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ID
#4038307 Review #4038307 is a subjective opinion of poster.
Location
Miami, Florida
New Reviewer

I have 3 charges on my card. Only rvcd 1bag ever

I've been charged 3 superstructure times but I've only ever received 1ipsy pkg. Apparently you cabby contact anyone at the number listed. This is most inconvenient. Very upset with these fraudulent charges

User's recommendation: Check your charges.

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ID
#4038212 Review #4038212 is a subjective opinion of poster.
Location
Redmond, Washington

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Angry

Ipsy - Angry
Update by user Oct 01, 2022

I’m fell really angry for your guys still charge my account without my authorization

Original review posted by user Oct 01, 2022
Charge money on my account. I canceled it last year and still charge $29,99 yesterday again I need my money back
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ID
#4038209 Review #4038209 is a subjective opinion of poster.
Service
Ipsy Customer Care
Pros
  • No pros
Cons
  • Ipsy still charge 29
  • 99 on my account and i cancel it
Loss
$2999
Preferred solution
Charge on my account
New Reviewer

Billing issue

They double charge you and you can never get a person on the phone! I canceled my subscription and still being charged worst company

User's recommendation: Don't do it.

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ID
#4038117 Review #4038117 is a subjective opinion of poster.
Cons
  • Money being taked out even when not a member
Loss
$1500
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I didn't order this and want my refund

They took money from my account that was rent money for something I didn't authorize. I need my money back today
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ID
#4038107 Review #4038107 is a subjective opinion of poster.
Loss
$267
Preferred solution
Full refund
New Reviewer

Need to cancel my refreshments acct

I don't need any refreshment razor blades any more at this time please cancel them until further notice
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ID
#4038056 Review #4038056 is a subjective opinion of poster.
Preferred solution
Cancelation of refreshments of razor blades
New Reviewer

Surprise up-charges/awful customer service

I originally signed up for the subscription because I was under the impression it was $10 a month. The price jumped to $13, then almost $17. I wanted to discuss the cost increase, and it is impossible to reach anyone. Yes, the products are good quality however, the sample sizes aren't worth $17/month. Ipsy also failed to send me a bag one month, which was frustrating.

User's recommendation: don’t sign up.

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ID
#4037893 Review #4037893 is a subjective opinion of poster.
Pros
  • Pretty makeup bags
  • Name brand products
  • Overall good at sending samples that match your skin type
Cons
  • Forgot to deliver my bag one month
  • Random price increases
  • Awful customer service
Loss
$6
Preferred solution
Price reduction
New Reviewer

Over charged

I paid 153.00 for a year's subscription and am now being charged again 14.27. This doesn't seem right. If somebody does not resolve this issue, I will take legal actions

User's recommendation: absolutely not.

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ID
#4037875 Review #4037875 is a subjective opinion of poster.
Loss
$14
Preferred solution
Full refund
New Reviewer

Billing

Original review updated by user Oct 01, 2022
Not 1 real Phone # Not 1 Real person to talk to about charging me 3 times and never sending me 1 single box, The bot is useless and at 3 charges of $31.79 Thanks for nothing scammed

User's recommendation: Save yourself.

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ID
#4037670 Review #4037670 is a subjective opinion of poster.
Cons
  • Everything about it
Loss
$100
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Billing/cancellation

Ipsy - Billing/cancellation
I canceled my membership and I'm still being charged. There's no physical customer service I'm no able to talk to someone.
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ID
#4037654 Review #4037654 is a subjective opinion of poster.
Pros
  • Testing product
Cons
  • Wrong colors
  • No customer service help
Loss
$15
Preferred solution
Full refund

Illegal charge to my account

Didnt speak to anyone No one answered the phone I didnt authorize this payment I hate this company refund my money please
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ID
#4037549 Review #4037549 is a subjective opinion of poster.
Location
Bellevue, Washington

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Stealing my money

I hate this company I hate this company I hate this company I hate this company I hate this company I hate this company
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ID
#4037464 Review #4037464 is a subjective opinion of poster.
Loss
$13
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

They didn't answer my concerns

I contacted the same due to hurricane Ian. I was affected by it and is not able to go home due to the bridge being taken out. I asked to get a refund because I was not going to be able to get the bag and instead of replying they automatically took me out as a member of ipsy without a refund. This just shows me that I have no compassion for people who can't physically be there for a package they paid for. I am very disappointed in this company.

User's recommendation: They don't care.

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ID
#4037220 Review #4037220 is a subjective opinion of poster.
Pros
  • Makeup
Cons
  • Terrible customer service
Loss
$13
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

No answer

They keep charging me for things o didnt get I never received anything refund me my money help me help me help me
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ID
#4037168 Review #4037168 is a subjective opinion of poster.
Cons
  • Dont give you your package
Loss
$48
Preferred solution
Full refund